Q&A
THREAD Message in logs
Sanjay Parbhoo
7-28-21
Operating system: macOS
Hi

We are seeing the following message in the logs.

/THREAD(4) GetDSData http request failed with http status 0


Please could you let us know what this refers to?

Reply
Nejc R.
8-3-21
This is calling downloadinfo.hansaworld.com and its attempting to get information about the machine its running on (public IP & country). In some cases used for download sessions.
Reply
Brittany McGrath
9-6-21
HI Sanjay,

Following up to see if Nejc's response has helped with your question or if you require additional assistance?

Kind regards,
Brittany (HansaWorld)
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Date on Client Restore Window
Hi there, Version 2025-08-11. When restoring data using the GUI client, we get a restore window that lists all the available text backup files. We have noticed that the date on the left hand side ...
13:20 3 Jun 2026
Re: App Message on new version
Neil
Hello, We also have a customer on windows who is on 2026-02-28 having the exact same error message after updating. The title of the messagebox is in our case is: "C:\Program Files(x86)\Han...
23:33 19 May 2026