Forum - automatic update of clients stopped working

automatic update of clients stopped working

Aldevinas Katkus

9-9-21

Operating system: Windows

Automatic client version update stopped working in recent versions (July-August 2021?).
We get an error message "File download failed" in the client.
Hansa.log:
2021-09-09 15:01:47 8.5 2021-07-30 (build 85390305)
2021-09-09 15:01:50 M4status no free slots / not same db / not same protocol
2021-09-09 15:01:52 Close database

I tried to disable protocol filtering/add application exceptions in ESET Internet security, but it did not help.
Is it a bug?

Aldevinas Katkus

9-9-21

In the server log:
2021-09-09 15:01:51 (1) malformed message from a client

Ahmed Gharaibeh

9-20-21

Hi Aldevinas,

Are you facing this issue with Windows or Mac?

Can you please report a bug with a clear steps so we can verify

Ahmed

Aldevinas Katkus

9-21-21

Client Operating system: Windows
Server - linux.

Aldevinas Katkus

9-23-21

Extra note: HansaMail also failed to update automatically. However updating from an older version in oldver.bk folder succeeded.

Aldevinas Katkus

9-23-21

FYI: autoupdating of clients from 8.5 2020-01-07 (build 85330538) to 8.5 2021-08-28 (build 85400028) succeeds.
updating from 8.5 2021-08-28 (build 85400018) fails

Bror-Erik Kotiranta

11-8-21

Created byAldevinas Katkus13:48 23 Sep 2021

FYI: autoupdating of clients from 8.5 2020-01-07 (build 85330538) to 8.5 2021-08-28 (build 85400028) succeeds. updating from 8.5 2021-08-28 (build 85400018) fails

b18 of version 8.5 2021 08 28 is broken as far as i know. Should use
8.5 2021 09 26 instead

The updating fails we are aware of, removing (in HMs case) the .HA file from client root makes the update succeed

Anna Lasko

12-22-21

no reply in a long time, closing this question, please let us know if the issue persists.

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