Forum - client crash on opening a note from a paperclip

client crash on opening a note from a paperclip

Aldevinas Katkus

6-9-22

Operating system: Windows

I have seen it myself on customer's PC:
Open a Contact, click paperclip, open a note. Wait for ~5 seconds and a crash occurs.
If we wait for some 5 seconds before opening a note, there is no crash.
There is nothing interesting in neither client nor in server log.
Version 2021-11-02.

No idea how to replicate this in demo.
Any ideas?

Ahmed Gharaibeh

6-30-22

Hi,

I tested it in the the latest released version using sample data but is not repeatable for me,

If you manage to repeat it in a sample data please report it, then we can check

Ahmed

Aldevinas Katkus

8-2-22

Our client says it started to happen for more suppliers.

Our client "fixed" (not sure how) the note in MS word and copied back to the Note and it didn't crash anymore.
Before that it crashed with "too large or too small malloc: -1640328390" on opening the note.
An example note has 4299 chars and 115 lines.
Is there a limit for note size or, maybe, SERP does not like some characters which are used in MS Word?

Ahmed Gharaibeh

8-3-22

Can you please report it and attach an environment with the needed files

better to have a properly reported then we can check there

Brittany McGrath

8-19-22

Hello, does this post still require assistance?

If no assistance required then we will close the post.
Please advise.
Thank you.

Aldevinas Katkus

3-9-23

This is still an open issue for one of our clients.

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