Q&A
Initiating a call from SERP using Teams
TrustiTech Solutions Ltd
8-31-22
Operating system: Windows
Hi,

Is there a way to initiate a call from Standard ERP when pressing the Call button (or create a new button), that would use Teams to initiate a phone call.

Looking for someone who has done this before using the MS Graph APIs.

Thanks,

Mohammed
Reply
9-5-22
Hello,

This is not a standard feature in Standard ERP. It might be doable with HAL using push button and Real Time Interfacing webcall to the appropriate api.

Burti might have done some developments with similar functionality. Please try to contact them directly.

Brgds,
Rasmus
Reply
Brittany McGrath
10-19-22
Hi Mohammed,
Can you please confirm if you still require assistance with this?
Thank you.
Reply
TrustiTech Solutions Ltd
10-19-22
Created byBrittany McGrath03:26 19 Oct 2022
Hi Mohammed, Can you please confirm if you still require assistance with this? Thank you.
This has not been resolved. The customer has found a workaround.

Thanks,
Reply
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