Forum - Initiating a call from SERP using Teams

Initiating a call from SERP using Teams

TrustiTech Solutions Ltd

2022-08-31

Operating system: Windows

Hi,

Is there a way to initiate a call from Standard ERP when pressing the Call button (or create a new button), that would use Teams to initiate a phone call.

Looking for someone who has done this before using the MS Graph APIs.

Thanks,

Mohammed

2022-09-05

Hello,

This is not a standard feature in Standard ERP. It might be doable with HAL using push button and Real Time Interfacing webcall to the appropriate api.

Burti might have done some developments with similar functionality. Please try to contact them directly.

Brgds,
Rasmus

Brittany McGrath

2022-10-19

Hi Mohammed,
Can you please confirm if you still require assistance with this?
Thank you.

TrustiTech Solutions Ltd

2022-10-19

Created byBrittany McGrath03:26 19 Oct 2022

Hi Mohammed, Can you please confirm if you still require assistance with this? Thank you.

This has not been resolved. The customer has found a workaround.

Thanks,

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