v 8.5 2022-12-30 runs 7 minutes after starting
Aldevinas Katkus
Operating system: Windows
We have updated our client to v 8.5 2022-12-30 and the server is starting up 7 (seven) minutes, even if we are doing a backup via command line in the example below we start at 13:12:30 and the backup starts at 13:19:39. If we start the service from Windows control panel>>services this results in error message complaining about "timely fashion".

Why is that? Can we do something to make it start faster?

2023-03-10 13:12:30 Windows Service version
2023-03-10 13:12:30 Starting application...
2023-03-10 13:12:30 *** running with new mail receiving and parsing ***
2023-03-10 13:12:30 *** Using LRU Replacement ***
2023-03-10 13:12:30 *** using a freelist to keep track of free space ***

2023-03-10 13:12:32 Unable to connect to port (2): exeption: 0 write flag: 0 error code: 0
2023-03-10 13:12:32 DoHttpRequest5 failed to connect to port 80 (
2023-03-10 13:12:32 DoHttpRequest5 failing with ht.status 2 (
2023-03-10 13:15:44 enabler flag 2 set by using PACKROWFIELDMATRIX in halcust\level0\IVVcWActionTool.hal:539
2023-03-10 13:17:57 Database ID is: 8EC2406AF2F3F886174043CB6CC6359D
2023-03-10 13:19:11 Server process running
2023-03-10 13:19:39 8.5 2022-12-30 (build 85500120)
2023-03-10 13:19:39 *** Running with Local Backups, plan level 1 ***
2023-03-10 13:19:39 Exporting Text Backup
2023-03-10 13:19:39 Pašto dėžučių peržiūra 8
2023-03-10 13:19:39 /THREAD(9) Starting Mail sender
2023-03-10 13:19:39 MailReadVc 37842


Sorry for late reply!

Are you running log level on debug detailed? Have you installed cloud node? If you do, can you check the log in CN folder?



Aldevinas Katkus
No debug level.
No cloud node.
Maybe there are some new IPs which SERP server tries to reach before "Server process running" and there are too long timeouts?
LAN is under Cisco firewall and VPN.
Yavuz Yigiterhan
Hello Aldevinas,

Thank you for above discussion. We will consider it is closed , unless there is an update from yourside.
Aldevinas Katkus
Maybe someone can tell which IP address to open in the firewall to avoid this 7 minutes waiting?

Clients are complaining about this (they think server crashed, but it is starting).
Bror-Erik Kotiranta

can you please put


as parameter when you start up the server so we see what it does, if it does something, that this log level will catch ?
Brittany McGrath
Hi Aldevinas,
Checking in to see if the suggestion in the last comment was of help for you?
Are you still experiencing this issue?
Please advise. Thank you.
Tendai Mataranyika
Hi Aldevinas, Any feedback whether you are still experiencing the issue ?
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