Q&A
SERP hangs and gives failed to delete hob\cleng.hob.downloading error
SoftIQ Technologies Ltd.
12-29-23
Operating system: Windows
Hello,

After downloading the latest version of SERP V85553040 Country: Kenya and installing when trying to open the application it hangs and remains in a loop, on checking the log file it shows as below:

2023-12-29 09:25:05 PROGRESSWCLASS
2023-12-29 09:25:05 failed to delete hob\cleng.hob.downloading error 32

2023-12-29 09:25:05 Skipping download of localization package, lockfile found: hob/cleng.hob.downloading
2023-12-29 09:25:05 failed to delete hob\sueng.hob.downloading error 32
2023-12-29 09:25:05 Skipping download of localization package, lockfile found: hob/sueng.hob.downloading


Regards,
John Maina.
Reply
SoftIQ Technologies Ltd.
1-1-24
Hi,

I got it to work (DIY) by installing the UK Version and copying the cleng.hob and sueng.hob files to the hob folder for the Kenyan Version.

Regards,
John Maina.
Reply
Bror-Erik Kotiranta
1-22-24
Hello, it might have been that the download server was busy, or something else, at that time. Good that you had a workaround
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Optional Features >> Disable sessions for web api
Gastón Salomone
Hi, I cannot find any information on about this feature on hansamanual. That is the purpose, is it working, how it works or how must be configured to work ? For REST API many web request per...
23:47 3 Oct 2024
Re: Occasional crash when printing
Paul Timms
Thanks Bror-Erik, it's hard to replicate so we won't know for sure until we upgrade the customer with this issue....
10:37 30 Sep 2024