Q&A
SERP hangs and gives failed to delete hob\cleng.hob.downloading error
SoftIQ Technologies Ltd.
12-29-23
Operating system: Windows
Hello,

After downloading the latest version of SERP V85553040 Country: Kenya and installing when trying to open the application it hangs and remains in a loop, on checking the log file it shows as below:

2023-12-29 09:25:05 PROGRESSWCLASS
2023-12-29 09:25:05 failed to delete hob\cleng.hob.downloading error 32

2023-12-29 09:25:05 Skipping download of localization package, lockfile found: hob/cleng.hob.downloading
2023-12-29 09:25:05 failed to delete hob\sueng.hob.downloading error 32
2023-12-29 09:25:05 Skipping download of localization package, lockfile found: hob/sueng.hob.downloading


Regards,
John Maina.
Reply
SoftIQ Technologies Ltd.
1-1-24
Hi,

I got it to work (DIY) by installing the UK Version and copying the cleng.hob and sueng.hob files to the hob folder for the Kenyan Version.

Regards,
John Maina.
Reply
Bror-Erik Kotiranta
1-22-24
Hello, it might have been that the download server was busy, or something else, at that time. Good that you had a workaround
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