Forum - Prepayments

Prepayments

4-13-24

Operating system: Windows

I am trying to reverse a prepayment. I have tried duplicating the record and adding the negative sign on the amount but I get an error that "A prepayment can not be Negative". Any solution?

4-15-24

Hello,

Thank you for your question. Please check following things:

1. Duplicate the receipt, change date to same as the original, set received value to same sum as original record but negative and try to save.

2. If you are using different currency from base currency on prepayment then please check that you have imported exchange rates correctly for the date you are trying to enter.

3. Have you activated "Use Prepayments, not On Account" and "Force Unique Prepayment Number" activated in SL>>Settings>>Account Usage S/L?

Best Regards,

Rasmus

4-15-24

Hello,

Thank you for your question. Please check following things:

1. Duplicate the receipt, change date to same as the original, set received value to same sum as original record but negative and try to save.

2. If you are using different currency from base currency on prepayment then please check that you have imported exchange rates correctly for the date you are trying to enter.

3. Have you activated "Use Prepayments, not On Account" and "Force Unique Prepayment Number" activated in SL>>Settings>>Account Usage S/L?

Best Regards,

Rasmus

Back to the list

New Message
Open Questions My Questions

Latest Posts

*GATE* does't work after upgrade to v. 2026-01-26 1335

Piotr Wycichowski

Hi, I need very quick support. We've just upgaraded our SERP from version 250507/85558691 to 260126/85561335 (on Mac server). When server process was started, the folder EmailGateway was autom...

08:56 10 Mar 2026

Re: Re: App Message on new version

Hi Bror-Erik, Thanks for your reply. We've done further testing and we've discovered that it is only my Windows 11 laptop that has this message about downloading components. Other coll...

12:04 27 Feb 2026