Forum - email is not put into the queue

email is not put into the queue

Aldevinas Katkus

9-6-17

Our customer has internal and external email licences.
The customer tries to send an email via internal gateway and the email does not appear in the email queue, even though, the settings look correct.
version 8.2 2016-11-14 (build 82211751)
Is it obligatory to use an external gw?
AFAIK, email should appear in the email queue in any case or not?

Tomas J.

9-6-17

Hello,

Internal gateway has option only for sending out emails.
You can send mail through the internal gateway, but you can't receive.

Has the customer ticked "lock and send mails automatically "?

If not, then they have to choose Operations>>Send Email from the mail.

Best regards,

Hansaworld support

Aldevinas Katkus

9-6-17

Created byTomas J.09:50 6 Sep 2017

Hello, Internal gateway has option only for sending out emails. You can send mail through the internal gateway, but you can't receive. Has the customer ticked "lock and send mails automatically "? If not, then they have to choose Operat

Customer would like to send emails only. Operations>>Send Email does not work, email is not put into the queue, Operations>>history does not have an entry "queued".

Aldevinas Katkus

9-19-17

It turned out to be a problem of that build.

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