Q&A
email is not put into the queue
Aldevinas Katkus
9-6-17
Our customer has internal and external email licences.
The customer tries to send an email via internal gateway and the email does not appear in the email queue, even though, the settings look correct.
version 8.2 2016-11-14 (build 82211751)
Is it obligatory to use an external gw?
AFAIK, email should appear in the email queue in any case or not?
Reply
Tomas J.
9-6-17
Hello,

Internal gateway has option only for sending out emails.
You can send mail through the internal gateway, but you can't receive.

Has the customer ticked "lock and send mails automatically "?


If not, then they have to choose Operations>>Send Email from the mail.


Best regards,

Hansaworld support
Reply
Aldevinas Katkus
9-6-17
Created byTomas J.09:50 6 Sep 2017
Hello, Internal gateway has option only for sending out emails. You can send mail through the internal gateway, but you can't receive. Has the customer ticked "lock and send mails automatically "? If not, then they have to choose Operat
Customer would like to send emails only. Operations>>Send Email does not work, email is not put into the queue, Operations>>history does not have an entry "queued".
Reply
Aldevinas Katkus
9-19-17
It turned out to be a problem of that build.
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Re: Order Classes and automatic Activities for Service Orders
Carolina Valentino
are the activity set as Hansamanuals said? https://www.hansamanuals.com/main/mailnumber___62526/theconf___231/manuals/version___20250224/langcode___es/hwconvindex.htm?shortcode=HW0301SETTINGS_Order...
17:20 4 Apr 2025
SendAsyncWebRequest vs SendWebRequest
Paul Timms
SendWebRequest3 is a boolean function, so if this returns true and the reply header has an accepted status, you can assume that the data was sent successfully and perform some actions on the record th...
11:12 4 Apr 2025