Forum - Reconnect Error

Reconnect Error

Sanjay Parbhoo

3-26-21

Operating system: Windows

Version 2021-02-13 85360172

Hi

A user is getting the following message randomly

"You have no mailbox. You are now preventing other users from logging on. Client will automatically quit in 1 minute"

The user is a global user with a mailbox. They were not logging in at the time, they were already using the system. Below is the entry in the log file.

2021-03-26 16:21:53 DM Incoming Re-Connection from: 172.17.2.204:53240

This looks like a bug in the auto reconnect functionality. I cannot repeat it because I cannot get the auto reconnect to work.

Any help is greatly appreciated.

Sanjay
2021.03.26

Dejan R.

4-15-21

Hello Sanjay,

Thank you for the detailed report. Can you please report it using Issue tracking and HW development department will take a look.

Sanjay Parbhoo

4-20-21

Created byDejan R.10:08 15 Apr 2021

Hello Sanjay, Thank you for the detailed report. Can you please report it using Issue tracking and HW development department will take a look.

Thanks Dejan,

As per my earlier message, I cannot repeat it as the auto reconnect is not working in my demo environment. Should I still report this?

Katrin Veskimäe

4-22-21

Created bySanjay Parbhoo11:14 20 Apr 2021

Thanks Dejan, As per my earlier message, I cannot repeat it as the auto reconnect is not working in my demo environment. Should I still report this?

Hi Sanjay!

You can turn on reconnect in SY>>Settings>>Optional Features - Reconnect ON. Does this not activate reconnect for your client?

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