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App Message on new version
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. Whe...
Created by11:04 30 Oct 2025
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11:16 30 Oct 2025
Password Characters
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. ...
Created by11:09 30 Oct 2025
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Clearing Report Specify Changes
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. ...
Created by11:08 30 Oct 2025
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Delay for shortcuts to appear
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. ...
Created by11:06 30 Oct 2025
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Swapping companies delay
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. ...
Created by11:05 30 Oct 2025
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Function "FileNameFromFolder"
extension = ".xml"; fromfolder = "Orders/import/"; filename = FileNameFromFolder(fromfolder,extension); The FileNameFromFolder function reads files with non-XML exten...
Created byAndis Blicāns, Grasko02:35 7 July 2025
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11:16 29 Oct 2025
Aldevinas Katkus
Failed to create e-mail back
8.5 2023-04-19 (build 85550290) In the server on the first run: 2025-10-29 09:07:29 Requesting Lookup address 2025-10-29 09:07:29 Failed to create e-mail back, unknown source register What th...
Created byAldevinas Katkus08:20 29 Oct 2025
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Number Series for Employees in Human Resource Module
Standard ERP 8.5 2024-10-16 Build 85556468 Currently the employee register and the contact register share the same number series. For the Employee form, clients want the code to be the Employee I...
Created by06:51 29 Oct 2025
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Receipts- Allocating on account amounts to invoices
Hi, We have a customer who creates on account receipts against a customer account. Another team is required to allocate these receipts to specific invoice records. Prepayments will not work as t...
Created byLilian Wanyoike15:49 6 Oct 2025
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Error 327 Alert hob/hansa.hct is missing
Hi! I am not able to run SERP client on Mac (Sonoma), when the folder is outside of Applications. When and why it happens? I know, that some users with the same system haven't such problem. ...
Created byPiotr Wycichowski14:54 19 Sep 2025
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Mac OS X Tahoe
What version of SERP is ready for Tahoe? /Piotr W....
Created byPiotr Wycichowski13:55 18 Sep 2025
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Received External E-mail without proper attachments
Hi, Some incoiming external e-mails, like invitation for scheduled Zoom meeting, comes with special attachement .ics to create an event in calendars. When such e-mail is received by SERP mail syste...
Created byPiotr Wycichowski15:43 12 Sep 2025
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Use External Mail Software
Hi, I checked option "Use External Mail Software" in setting "Mail and Conferences Settings" in module "Mail and Conferences". When I create an invoice email I have a ...
Created byPiotr Wycichowski17:38 8 Aug 2025
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Webclient in version 8.5 250507/85558691 - how to set it up?
Hi, Is somebody experienced in necessary settings for successful connection to server using webclient. When I tried, I got warning in brower, that Web client settings for HTTPS is not setup. So I ...
Created byPiotr Wycichowski12:59 21 July 2025
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Technics>>Settings>>Services Cache
In sample data, Services Cache contains a long list of services and hosts. In customer systems, many of these are missing. For example, sample data contains this line: PRESENCE 3.64.101.44 443...
Created byPaul Timms16:57 5 Jun 2025
37
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10:55 7 July 2025
Bror-Erik Kotiranta
Holding wrong DV
What does "holding wrong DV" mean in hansa.log? Our customer's system crashed and restarted this morning, and this was the last message in the log before it restarted. The user it ha...
Created byPaul Timms11:24 30 Jun 2025
31
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10:45 7 July 2025
Yavuz Yigiterhan
Unable to delete wrong PO>>GRN
Am unable to either delete or invalidate wrong Purchase Order. i have invalidated later records from the PO like the Purchase Invoice and Payment but couldn't delete or invalidate the GRN so it s...
Created by14:05 29 May 2025
33
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09:29 13 Jun 2025
Arzu Erdogdu
Server crash with EInvoicing function
Hi, Since Monday I´m having a problem with a production server of a customer related to EInvoing in Argentina. Once a user send an Invoic to register electronically, system create a register EInv...
Created byGastón Salomone15:00 25 Apr 2025
53
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09:46 14 May 2025
David Delač
DBHold and DBFlush
Are DBHold and DBFlush still useful? I've seen them in some source HAL but they may be very old HAL functions. I'm wondering if there good reasons to use them, for performance optimisation?...
Created byPaul Timms17:05 28 Apr 2025
23
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17:53 29 Apr 2025
Paul Timms
customised UserVc problems
Can we customise UserVc? We have added a few fields to UserVc register and they failed to import into v. 2024-11-20 from v. 2023-02-08. Instead of customised field values we have in the matrix under &...
Created byAldevinas Katkus08:25 23 Jan 2025
51
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14:11 15 Apr 2025
David Delač
Order Classes and automatic Activities for Service Orders
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Created byPiotr Wycichowski09:26 18 Feb 2025
26
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17:20 4 Apr 2025
Carolina Valentino
Problem with communication SERP 241211 on Sequoia 15.2
Hi, We noticed weird behaviour of version SERP 8.5 241211/85557168 when client upgraded system MacOS to Sequoia 15.2. Client 1 can connect in LAN without any problem, while client 2 - not (looking fo...
Created byPiotr Wycichowski10:07 9 Jan 2025
45
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14:21 25 Jan 2025
Bror-Erik Kotiranta
Idle User Timeout
Hello, System >> Settings >> Optional Features >> Idle User Timeout (Minutes) this is configured to 15 minutes in my setup. is there a way to make this works per user? or skip some ...
Created byIbrahim Bashir04:56 29 Nov 2024
22
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09:57 10 Dec 2024
Brittany McGrath
Server crash with CopyDVP
Windows server. 8.5 2023-02-08 (build 85510137) Server started to crash every time we run reports, e.g, Trial Balance. The error is always the same: CopyDVP holdCnt!=0 Server log: 2024-09-05 16:07:0...
Created byAldevinas Katkus11:19 9 Sep 2024
32
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02:08 21 Nov 2024
Brittany McGrath
REST API: Access to new hal registers
Hello. Have issue when try to GET data from new hal custom register Recordbegin(CustomItemStatusVc,-,""); RecordField(Code,M4Code,60,INVc); ... MainKeyBegin(Code,0); ...
Created by12:22 24 Sep 2024
46
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10:41 16 Oct 2024
Gatis Jansons
Latest Posts
Re: App Message on new version
Hi again, do we know what it's trying to download, if we download it, it may make the message go away? Thanks...
11:16 30 Oct 2025
Password Characters
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. ...
11:09 30 Oct 2025