Forum - Unable to download Backups from myStandard

Unable to download Backups from myStandard

Cozatec Global User

3-1-19

Good morning,

I have a query from one of our clients, the function to download Backups do not work on MyStandard.
When we select: List of Backups > select file > download = nothing happens

Client details:
Atlantis Enterprises Pty Ltd
Customer code 2704917
contract 32704917

Had anyone else had this problem before?

Omar Dottin

3-7-19

Hello! Please ensure that in System Module >> Settings >> Cloud Security >> You do not have option to Block Cloud Downloads ticked

Omar Dottin

3-7-19

Hello! After seeing that you are on an older version, you will not have this option. We are currently investigating and will get back to you with some possible solutions :)

HW Support

Omar Dottin

3-8-19

Hi, from our analysis, we see that your connectivity to our cloud is intermittent, causing MyStandard to not be able to connect to your local server machine to fetch your backups. Please double check your internet connectivity.

HW Support

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