Q&A
eMail going sent with empty body.
wdinzey@dpdsoftware.ca
3-6-17
Numerous issues are occurring with the HTML tag turned on.

One in particular is that occasionally I will get an eMail taht when I select "Reply", I cannot type into the body to the generated email.

A second issue is that occasionally I would type my response and save and send and the intended recipient would respond that my eMail is "Empty".

When I check the eMail my response was not saved with the text.

Unfortunately I cannot find a pattern but I am hoping you have had this complaint submitted previously.



Wayne
Reply
Aldevinas Katkus
4-3-17
The second issue always happens in our system.
Reply
wdinzey@dpdsoftware.ca
7-19-17
Quick follow up. Discovered that if I turn off HTML the text is in the email. It seems that your issue is poorly formed HTML code.
Reply
Tomas J.
7-21-17
Hello,

we need a patern to repeat, otherwise it's a lot of searching.


About 1st issue, that you cannot enter text, ussually it's because emails has a limited number of characters, so you can delete the previous email text, and try to type.

Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Logo on bottom left of Navigation window
Hi there, We have noticed that when we click the "Standard ERP by HansaWorld" logo on the bottom left hand side of the main navigation window that it takes us off to our default browser a...
11:37 14 Aug 2026
Re: mailboxes with email / conference module
Reino Botha
Hi Kevin, All users require a mailbox, including Global Users. The mailbox is also required to enable access to the Personal Desktop, so it cannot be avoided even if the Email and Conference mod...
10:45 14 Aug 2026