Q&A
Item Status is not working consistently
wdinzey@dpdsoftware.ca
6-19-18
Hi,

I have a client reporting some issues with Item Status.

One item is reporting that it is not on any orders yet it is clearly on an order and the delivery is created and the system is seeing 2 in stock and there it is ready to ship one.

The second issue is that there is an item that say -1 on sales order and reporting that 1 is shippable yet there is no order that it is on according to all the reports I pull looking for an order with this item on it.


So, I ran
Technics -> Maintenance -> Routine -> Recalculate Item Status (No effect)

I then ran
Sales Orders -> Maintenance -> Routine -> Recalculate Order for the specific orders



No effect


Can anyone explain how we clean up these integrity concerns?


Ideas???


Thanks in advance.


Regards,

Wayne
Reply
Tomas J.
6-20-18
Hello,

first of all, when you ask/report customer related issues/bugs, please always say the version of the client.
As a lot of cases we all spend time checking, and a lot of things have been fixed in latest available versions.

So our questions from our side:

1. About what SERP version we are talking?

2. Is client using "Item varieties" ?
3. Is customer using "Multiple locations" ?

Hansaworld support.
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