Q&A
Can't find document message
Vaughan Data Systems
9-5-19
A customer is getting an error message pop-up occasionally when creating an email from the payment window that says "Can't find document: REM_ADVICE".

Hansa will then create an email without attaching a PDF.

This is the same message you get when the form template doesn't exist.

However, the forms set to payments and payment modes are all the same as sample, so this isn't the case.

There doesn't seem to be any pattern to when this occurs - please could someone look into this?
Reply
Tomas J.
9-6-19
Hello,
What is the version client is using?
And did you try to repeat in demo in latest released version?

Regards,
Hansaworld support
Reply
Vaughan Data Systems
9-6-19
Created byTomas J.08:31 6 Sep 2019
Hello, What is the version client is using? And did you try to repeat in demo in latest released version? Regards, Hansaworld support
They are using 85310413 - but it has been an issue since moving to 8.5

I have tried but so far not been able to repeat. The customer tells me it only happens on occasions, so it's difficult to replicate.
Reply
Swati D.
12-3-19
Hi

Any more information on this problem? Can we consider it tabled until we can repeat?
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Re: Technics>>Settings>>Services Cache
Bror-Erik Kotiranta
Clients have their own cache, and then the server has the shared cache, if you want it kind of black and white. Presense should be there as far as i know...
10:55 7 July 2025
Re: Holding wrong DV
Yavuz Yigiterhan
Hello Paul, That is something only HansaWorld can do. But that would help to understand is that causing the problem and - if so - we fix the issue. Additional information is appreciated. Yavuz...
10:45 7 July 2025