Forum - Process Supplier Refund

Process Supplier Refund

Sanjay Parbhoo

2022-10-03

Operating system: Windows

Hi,

A customer asked for instructions on how to process a refund from a supplier for an unknown reason. All systems we are setup use prepayment numbers because of how multi-currency is managed. It is not possible to record a negative prepayment.

How does HW suggest a customer process a supplier refund when you don't know why the supplier has made this refund to you.

Aldevinas Katkus

2022-10-05

We usually tell our clients to create a Receipt in the Sales Ledger.

Sanjay Parbhoo

2022-10-05

Created byAldevinas Katkus09:45 5 Oct 2022

We usually tell our clients to create a Receipt in the Sales Ledger.

Thanks Aldevinas,

This won't work unfortunately because

- The supplier has to be setup as customer
- Even if they were setup as a supplier, it won't appear on their Supplier Statement or account
- You cannot then allocate this "refund" to a credit note if required.

Aldevinas Katkus

2022-10-05

>- You cannot then allocate this "refund" to a credit note if required.
When you receive a credit note from the supplier, you move your "refund" to "some NL account" by "returning" a prepayment (receipt), then create a Payment for that credit note from "some NL account".
This results in correct bank account balance.

Sanjay Parbhoo

2022-10-07

Created byAldevinas Katkus14:15 5 Oct 2022

>- You cannot then allocate this "refund" to a credit note if required. When you receive a credit note from the supplier, you move your "refund" to "some NL account" by "returning" a prepayment (receipt), then create a Payment for that credit note from "s

Great, thanks Alevinas. Seems like a lot of work. Do you know why we its not possible to record a negative prepayment in the PL? Seems like it would be so much easier than this method?

Christoffer Riska

2022-10-10

I just tested with FI version 8.5 202203-03 (Build 85421439).
Creating a negative prepayment works just fine if you leave the prepayment number field empty, but not if you enter something in the prepayment number field on Flip D. Sounds like a bug to me.

Yavuz Yigiterhan

2022-10-18

Hello. We are checking for your question. Thank you.

Brittany McGrath

2022-11-30

Hello, a Product Manager is still looking into this and we hope to have an update to your post soon.
Thank you.

Jennifer

2022-12-06

Another alternative is you can click to allow on account amounts and book this way. But then it doesnt have the same tracking options as you do with a prepayment number. Might this work for your customer?

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