Process Supplier Refund
Sanjay Parbhoo
10-3-22
Operating system: Windows

Hi,

A customer asked for instructions on how to process a refund from a supplier for an unknown reason. All systems we are setup use prepayment numbers because of how multi-currency is managed. It is not possible to record a negative prepayment.

How does HW suggest a customer process a supplier refund when you don't know why the supplier has made this refund to you.

Aldevinas Katkus
10-5-22
We usually tell our clients to create a Receipt in the Sales Ledger.
Sanjay Parbhoo
10-5-22
Created byAldevinas Katkus09:45 5 Oct 2022
We usually tell our clients to create a Receipt in the Sales Ledger.
Thanks Aldevinas,

This won't work unfortunately because

- The supplier has to be setup as customer
- Even if they were setup as a supplier, it won't appear on their Supplier Statement or account
- You cannot then allocate this "refund" to a credit note if required.

Aldevinas Katkus
10-5-22
>- You cannot then allocate this "refund" to a credit note if required.
When you receive a credit note from the supplier, you move your "refund" to "some NL account" by "returning" a prepayment (receipt), then create a Payment for that credit note from "some NL account".
This results in correct bank account balance.
Sanjay Parbhoo
10-7-22
Created byAldevinas Katkus14:15 5 Oct 2022
>- You cannot then allocate this "refund" to a credit note if required. When you receive a credit note from the supplier, you move your "refund" to "some NL account" by "returning" a prepayment (receipt), then create a Payment for that credit note from "


Great, thanks Alevinas. Seems like a lot of work. Do you know why we its not possible to record a negative prepayment in the PL? Seems like it would be so much easier than this method?
Christoffer Riska
10-10-22
I just tested with FI version 8.5 202203-03 (Build 85421439).
Creating a negative prepayment works just fine if you leave the prepayment number field empty, but not if you enter something in the prepayment number field on Flip D. Sounds like a bug to me.
10-18-22
Hello. We are checking for your question. Thank you.
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