Hi,
it's very hard to give you reasons why your customer is experiencing this quite uncommon issue. From the description given it appears the issue regards much more the Ethernet setting parameters than Standard ERP...
So I have more question to ask in the aim of having a wider idea of what is happening there:
Does problem appear only when OKing invoices or the ethernet slowness affects other actions also?
Is the server on-premise or in cloud? and how the server is connected to the network?

I would check if there is a VPN or a Proxy running, first. I could say any sort of "unusual" setting that could compromise the data routing on the network, then eventually port forwarding and the server firewall settings. What OS does the server runs?
Any HALcust running?

as many details you will give us as many possibilities we will have to figure out why and how to fix.

Best Regards
Giuseppe
HansaWorld Support

Hi there,

So they have noticed this issue when opening paste special windows and okaying invoces.

There server is in the cloud, running CentOS 7.3.

And yes they do have halcust, but when running tests without halcust they had the same results.



Here are the results of latency tests they preformed:

RIXRO001#
Type escape sequence to abort.
Sending 1000, 1500-byte ICMP Echos to 94.237.25.94, timeout is 2 seconds:
Packet sent with a source address of 87.246.164.154
...
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 36/40/96 ms
!
TLLRO001#
Type escape sequence to abort.
Sending 1000, 1500-byte ICMP Echos to 94.237.25.94, timeout is 2 seconds:
Packet sent with a source address of 213.219.82.250
...
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 32/35/56 ms
!
VNORO001#ping 94.237.25.94 so 213.197.134.110 re 1000 si 1500
Type escape sequence to abort.
Sending 1000, 1500-byte ICMP Echos to 94.237.25.94, timeout is 2 seconds:
Packet sent with a source address of 213.197.134.110
...
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 32/36/96 ms


Best Regards,
Gatis

Hi,

We used everything.
Moved customer to newest 8.5. So far so good.


For now. Closing this question. Hope this will not repeat with newer versions.