Q&A
client disconnects v. 2023-07-23
Aldevinas Katkus
10-2-23
Operating system: Windows
Windows client, Windows server.
v 8.5 2023-07-23 (build 85551360)
We have upgraded to the newer version and clients are being disconnected randomly. Nothing interesting i the logs.
Any ideas how to fix this?

Client log:
2023-09-20 14:59:47 MS 0.000 CallHal(POSAudit_ButtonClick)
2023-09-20 14:59:47 MS 0.000 SetUpdate
2023-09-20 14:59:47 MS 0.000 SetUpdate
2023-09-20 14:59:47 MS 0.000 SetUpdate
2023-09-20 14:59:47 MS 0.000 SetUpdate
2023-09-20 14:59:48 MS 0.624 PushButAfter
2023-09-20 14:59:48 MS 0.003 PaintAll

2023-09-20 14:59:48 MS 0.003 PaintAll
2023-09-20 14:59:48 MS 0.006 PaintAll
2023-09-20 14:59:48 MS 0.001 PaintAll
server log:
2023-09-20 15:00:05 (1) SYSTEM Logoff 192.168.1.22:61875: the client closed the connection (1)
2023-09-20 15:00:05 (1) MS CallHal("CallUnRegisterFromPresenceServer")
2023-09-20 15:00:05 (1) MS 0.002 CallHal(CallUnRegisterFromPresenceServer)
Reply
Bror-Erik Kotiranta
10-9-23
What does the client log say when this happens?

Br, Bror-Erik
Reply
Aldevinas Katkus
10-31-23
Today it happened again while saving an activity (same as the last time):
Client crashes silently:
Client log:

2023-10-31 09:31:36 8.5 2023-07-23 (build 85551360)
...
2023-10-31 12:18:58 AK 0.005 PaintAll

2023-10-31 12:19:04 AK 0.000 CallHal(POSAudit_ButtonClick)
2023-10-31 12:19:04 AK 0.000 CallHal(POSAudit_ButtonClick)
2023-10-31 12:19:04 AK 0.000 CallHal(POSAudit_EditField)
2023-10-31 12:19:04 AK 0.000 SetUpdate
2023-10-31 12:19:04 AK 0.000 SetUpdate
2023-10-31 12:19:04 AK 0.000 SetUpdate
2023-10-31 12:19:04 AK 0.008 PaintAll
2023-10-31 12:19:04 AK 0.000 PaintAll
2023-10-31 12:19:04 AK 0.008 PaintAll
2023-10-31 12:19:04 AK 0.005 PaintAll
2023-10-31 12:19:04 AK 0.000 SetUpdate

Server log with one logged in user + automatic gateway:
2023-10-31 12:17:26 (1) MM speed min: 0 ms, max: 3ms
2023-10-31 12:18:21 (1) AK Filtering records on the main thread!
2023-10-31 12:18:21 (1) AK Filtering records on the main thread!
2023-10-31 12:18:22 (1) AK Filtering records on the main thread!
2023-10-31 12:18:22 (1) AK Filtering records on the main thread!
2023-10-31 12:18:26 (1) System memory, RAM: 8.00GB, likely available RAM: 5.70GB, available swap: 0.00GB
2023-10-31 12:18:26 (1) MM speed min: 0 ms, max: 3ms

2023-10-31 12:18:43 (1) CallHal("CallTXIdleTasks")
2023-10-31 12:18:43 (1) 0.000 CallHal(CallTXIdleTasks)
2023-10-31 12:19:03 (1) SYSTEM Logoff 78.60.157.112:50882: exception on fd
2023-10-31 12:19:03 (1) AK CallHal("CallUnRegisterFromPresenceServer")

2023-10-31 12:19:03 (1) AK 0.001 CallHal(CallUnRegisterFromPresenceServer)
2023-10-31 12:19:03 (1) slot 4242862: set usage to free
2023-10-31 12:19:26 (1) System memory, RAM: 8.00GB, likely available RAM: 5.70GB, available swap: 0.00GB




Reply
Bror-Erik Kotiranta
11-6-23
Please try to repeat this in a test environment. And, please try in a newer version. This, i have not seen myself, so if you can do a bugreport for now
Reply
UNILYNX
11-8-23
Good day

We are experiencing the same issue with. This happens with different Customers, different sites, different environments.
I have managed to replicate this repeatedly by tabbing through multiple windows and copying and pasting.

I will try to replicate this with Sample in a server-client environment.

This is mainly Linux Server and Windows/MacOS clients.

Regards
Reply
Tendai Mataranyika
11-12-23
Created byUNILYNX08:31 8 Nov 2023
Good day We are experiencing the same issue with. This happens with different Customers, different sites, different environments. I have managed to replicate this repeatedly by tabbing through multiple windows and copying and pasting. I will try to repl
Hello, Have you managed to replicate with sample ?
Reply
Aldevinas Katkus
11-13-23
It is very random, no idea how to replicate with sample, unless have 10 users connected and doing ramdom things to wait until it crashes.
It crashed today with the same "exception on fd" in the server log.
I have tried to look in the Event Viewer, but there was no log item for this crash.

A random idea: could we get a build with MS Edge WebView disabled or ability to disable it in the parameters.txt?
Reply
UNILYNX
11-13-23
Created byTendai Mataranyika20:50 12 Nov 2023
Hello, Have you managed to replicate with sample ?
Hi there,

Proving to be slightly more difficult with Sample.
However, it is quite evident there is an issue if there are so many different installations having the same issue.


Have one more idea to try in Sample.


Regards
Reply
Tendai Mataranyika
11-14-23
Created byAldevinas Katkus11:29 13 Nov 2023
It is very random, no idea how to replicate with sample, unless have 10 users connected and doing ramdom things to wait until it crashes. It crashed today with the same "exception on fd" in the server log. I have tried to look in the Event Viewe
"Exception on fd" means the connection with the client has disappeared so we will automatically log off the client. Let me dig a bit on how MS Edge WebView can be the cause of the crash and if it is the culprit, take it up.
Reply
Tendai Mataranyika
11-14-23
Created byUNILYNX16:21 13 Nov 2023
Hi there, Proving to be slightly more difficult with Sample. However, it is quite evident there is an issue if there are so many different installations having the same issue. Have one more idea to try in Sample. Regards
How did your one more trial go with the Sample ?
Reply
Tendai Mataranyika
11-28-23
I have feedback on this issue. Work was done on it and we expect it fixed in the dated Christmas version or later.
Reply
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