Implementation questions
 
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Blank Ship-To Addresses
Hi, Every time I ask I am told the SERP will default the Bill-TO address as the Ship-To address if the Ship-To is not filled but I have not seen this happen. Is this actually something SERP does or ...
Created bywdinzey@dpdsoftware.ca03:01 18 Sep 2017
47
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19:50 2 Nov 2017
wdinzey@dpdsoftware.ca
New 8.4 installs automatically connect to my test server
I had a test system with sample data running SERP 8.3, and it was listed on My Standard. I upgraded it to 8.4 to check that the upgrade process worked, and it did. I then logged in with my 8.3 Windows...
Created byPaul Timms11:33 2 Nov 2017
35
4
16:00 2 Nov 2017
Martins Gulbis
Persons: Unlicensed
Hello! If customer have, for example, 1 named user and 3 additional persons for choosing in documents(like Salesman), but not for login. System signed "Unlicensed" for last 3 Users. Only first user c...
Created byVadym12:45 31 Oct 2017
29
1
14:04 31 Oct 2017
Martins Gulbis
Make companies Inactive
Hi, If we need a stop using one companies from the list(not last in list), but we don't want to delete it(maybe will use later) what we should do? Or if we want to delete a one company from the list, ...
Created byVadym13:45 30 Oct 2017
39
3
12:24 31 Oct 2017
Vadym
loyalty card redemption
Hello I am trying to set up loyalty cards functionality for a customer, now i have realised that whenever a customer redeems their loyalty points using their loyalty cards they are in turn awarded fu...
Created byHANSA-INTEGRITY BUSINESS SOLUTIONS IBS15:32 25 Oct 2017
16
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12:13 31 Oct 2017
Agnieszka Klimkiewicz
On account payments on POS Online or Live Sync
Hi Is it possible to have a customer pay towards their account on a POS onclient and even on a live Sync client?. I have a client who wants to be able to allow his customers to pay their accounts th...
Created byHANSA-INTEGRITY BUSINESS SOLUTIONS IBS13:30 12 Oct 2017
20
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14:18 17 Oct 2017
Anabela Paulo
Raw material consumption Reporting
Does SERP have any built in way for me to quickly report raw material consumption? My client wishes to know how much raw material was consumed over a period. Trying to see if anything exist that will...
Created bywdinzey@dpdsoftware.ca22:11 17 Sep 2017
37
2
18:12 27 Sep 2017
wdinzey@dpdsoftware.ca
Log file clarifications
Hi, I have a client concerned about the below lines on sending email on the log file while restarting the service. 017-09-15 17:17:24 SYSTEM Logoff 192.168.1.44:51419: exception on fd 2017-09-15 17...
Created byMaureen Misoi05:59 18 Sep 2017
32
1
08:42 21 Sep 2017
Bjanka
Creating a return to supplier without linking to a GRN
How can one create a return to supplier without linking to a goods received note?...
Created byHANSA-INTEGRITY BUSINESS SOLUTIONS IBS14:35 18 Sep 2017
23
1
12:15 19 Sep 2017
Ester J.
Frequent Disconnections
Hi, A client gets disconnected to the server and has to keep logging in, no idle time is set, no M4 error for network issues only the below on the hansalog. Anyone have an idea what to be the reason...
Created byMaureen Misoi07:08 13 Sep 2017
52
2
08:40 15 Sep 2017
Maureen Misoi
Security access rights
I am trying to get an access right set up where "SalesPeople" are not allowed to change the sales person on the customer inspect. When I set the access to "Browse" it dose what I...
Created bywdinzey@dpdsoftware.ca12:38 28 Aug 2017
30
4
21:11 30 Aug 2017
wdinzey@dpdsoftware.ca
Latvian E-invoice setup
Download setup manual here (Latvian language)...
Created byKristaps Žogots10:37 2 Aug 2017
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iPad client crashing server
I have a customer on 8.3 2017-02-12, and when they try to log in on an iPad, their server crashes with the error: Error in key UUIDHistoryVc:Timestamp incorrect key used dump of call stack Error in k...
Created byPaul Timms09:01 10 July 2017
30
1
07:55 18 July 2017
Erik Munoz
Named users logging out each other when not logged into same single user company
Standard ERP 8.3 2017-03-27 Windows 2012 server Windows clients The customer has an installation with a mixture of single and multi user companies. They have global users and users set as NAMED. Wh...
Created byBarrie-John Butler08:17 13 Jun 2017
25
1
11:08 19 Jun 2017
Edwin
Mobile Device Client with scanner
Please advice, we have the following requirements: - Mobile device works with scanner - Scanner operates like a normal keyboard - HW Books client works on this device - It is possible to install/com...
Created byNadezda Kuzmich08:50 13 Apr 2017
74
3
13:26 12 Jun 2017
Aldevinas Katkus
Webclient via HTTPS
Hello! How to make ProgramMode settings and Web Client Setting to work correctly web client via HTTPS?...
Created byVadym16:55 1 Feb 2017
71
1
18:29 26 Mar 2017
Martins Ebersteins
Restaurant module
I have a client who owns 5 restaurants and we wish to propose using SERP run these restaurants using a single server with 5 different companies as each restaurant is run as a completely independent co...
Created bywdinzey@dpdsoftware.ca22:03 6 Mar 2017
28
1
17:13 24 Mar 2017
Janne Karonsuo
Poland - Intrastat - export to Inst@t
Poniżej opis zasad działania i niezbędne ustawienia eksportu do programu Inst@t Inst@t - system umożliwiający wysyłanie deklaracji intrastat przywóz i wywóz. Standard ERP umożliwia eksport danych...
Created byAgnieszka Klimkiewicz20:00 23 Nov 2016
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