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Problem with communication SERP 241211 on Sequoia 15.2
Hi, We noticed weird behaviour of version SERP 8.5 241211/85557168 when client upgraded system MacOS to Sequoia 15.2. Client 1 can connect in LAN without any problem, while client 2 - not (looking fo...
Created byPiotr Wycichowski10:07 9 Jan 2025
46
3
14:21 25 Jan 2025
Bror-Erik Kotiranta
CallHal(IsHansaWorldCustomer) in LOG
Hi, I can see many of such lines in server's log file: 2024-12-14 08:40:43 0.000 CallHal(IsHansaWorldCustomer) What does it mean? How to avoid it? (reading the log is difficult). /Piotr W....
Created byPiotr Wycichowski08:48 14 Dec 2024
35
3
10:16 9 Jan 2025
Piotr Wycichowski
impossible to delete an invoice row with reverse VAT
Why it is impossible to delete an invoice row (created from an order) containing an item with reverse VAT?...
Created byAldevinas Katkus12:13 2 Jan 2025
21
1
09:15 8 Jan 2025
Bror-Erik Kotiranta
The field Notes on Notes Tab in Contact register
Hi, I noticed that this field disappeared in STD ERP 8.5 241016/85556460 version or even earlier. What has happened? Is this field forbidden to use? Some customers have there some infos. /Piotr W....
Created byPiotr Wycichowski13:34 15 Nov 2024
29
3
10:04 10 Dec 2024
Brittany McGrath
Idle User Timeout
Hello, System >> Settings >> Optional Features >> Idle User Timeout (Minutes) this is configured to 15 minutes in my setup. is there a way to make this works per user? or skip some ...
Created byIbrahim Bashir04:56 29 Nov 2024
23
1
09:57 10 Dec 2024
Brittany McGrath
Folder "models" in client installation
I found unexpected folder with the name "models" within client's Standard ERP folder. There is subfolder "llama-2-13b-chat" inside, and then the huge file "ggml-model-q4_...
Created byPiotr Wycichowski09:18 8 Nov 2024
41
2
05:12 21 Nov 2024
Bror-Erik Kotiranta
Server crash with CopyDVP
Windows server. 8.5 2023-02-08 (build 85510137) Server started to crash every time we run reports, e.g, Trial Balance. The error is always the same: CopyDVP holdCnt!=0 Server log: 2024-09-05 16:07:0...
Created byAldevinas Katkus11:19 9 Sep 2024
32
3
02:08 21 Nov 2024
Brittany McGrath
Reconnecting issues: version 8.5 2022-02-02 (build 85420830)
Hi, Spinners & Spinners are currently on version 8.5 2022-02-02 (build 85420830). they have been experiencing a network lag. Action taken: - Checked logs and confirmed that they had not whitelisted...
Created byLilian Wanyoike14:13 30 Aug 2024
31
1
09:41 5 Nov 2024
Brittany McGrath
SMTP issue with 421 code
Hi, What means such infos in detailed hansa.log file form Email Gateway folder: SMTP failed with code 421: Network error sending: RSET SMTP TLS failed async: 1 ssl: 1 state: 7 SMTP Logon command fai...
Created byPiotr Wycichowski06:31 17 Oct 2024
20
2
11:43 22 Oct 2024
Piotr Wycichowski
REST API: Access to new hal registers
Hello. Have issue when try to GET data from new hal custom register Recordbegin(CustomItemStatusVc,-,""); RecordField(Code,M4Code,60,INVc); ... MainKeyBegin(Code,0); ...
Created by12:22 24 Sep 2024
49
2
10:41 16 Oct 2024
Gatis Jansons
Reconnecting issues
Hi, Please confirm if there is any tool we can use to monitor system performance. One that works like Timings.log Currently using the parameters files, to view the detailed log. Regards, Lilian...
Created byLilian Wanyoike11:15 3 Sep 2024
38
3
16:48 15 Oct 2024
Bror-Erik Kotiranta
Reconnecting issues: version 8.5 2022-02-02 (build 85420830)
Hi, Spinners & Spinners are currently on version 8.5 2022-02-02 (build 85420830). they have been experiencing a network lag. Action taken: - Checked logs and confirmed that they had not whitelisted...
Created byLilian Wanyoike14:13 30 Aug 2024
33
1
16:47 15 Oct 2024
Bror-Erik Kotiranta
Optional Features >> Disable sessions for web api
Hi, I cannot find any information on about this feature on hansamanual. That is the purpose, is it working, how it works or how must be configured to work ? For REST API many web request per secon...
Created byGastón Salomone23:47 3 Oct 2024
37
4
08:07 11 Oct 2024
virtualized client application - MS-Azure
Can the client application be virtualized to be used by multiple users in an MS-Azure infrastructure? is that possible? sharing the executable but not the hansa.hdb client. If possible, how should it ...
Created byMartin Ramirez17:33 24 Sep 2024
32
1
22:28 10 Oct 2024
Bror-Erik Kotiranta
Occasional crash when printing
We have an occasional crash bug which would be useful for a senior developer to check out. The story is this: - A user prints an order - Within 1 second another user creates a delivery from the same...
Created byPaul Timms17:01 12 Dec 2023
53
3
10:37 30 Sep 2024
Paul Timms
Last backup failed
Hi! After update to version 8.4 I have 2 customers who get message last backup failed when they start up client every morning! Backup on other hand is ok on server! I can´t see anything wrong in sched...
Created byChristian13:33 16 Mar 2018
63
7
14:41 12 Sep 2024
Vaughan Data Systems
Attach folder on different volume
Is it possible to store Attach folder outside of SERP Server folder? For instance on external drive? /Piotr W....
Created byPiotr Wycichowski15:35 3 Sep 2024
31
3
13:43 5 Sep 2024
Piotr Wycichowski
Client Hansa.HDB
Hi there, We're looking at the latest version (8.5 2024-03-16) and we've noticed that the client side HDB file is now quite large (30MB) compared to the previous versions (1-2MB). What is t...
Created by12:57 29 Apr 2024
141
10
12:52 22 Aug 2024
Idle user logoff problem
Version: 2024-03-16 Server: Linux Client: MacOS Sonoma I am seeing multiple users in different locations getting logged off many times per day when idle sometimes after a few minutes of being away. ...
Created byNeil20:09 17 July 2024
33
1
14:14 30 July 2024
Carolina Valentino
Bank Fee VAT calculation
Hi, We have here is Saudi Arabi, there are bank fee vat applied, we are wondering how we can config and get the VAT calculation, in payment register. As there are no such a setup for that? Please ...
Created by08:25 13 Dec 2023
63
5
09:24 23 July 2024
Reset Password email not coming through
We have a customer whose reset password email is not being received. I can see multiple reset requests against this email address, but the email never reaches out spam filter so it doesn't appea...
Created byVaughan Data Systems10:14 1 Dec 2023
98
8
09:13 17 July 2024
Jennifer
Periodic Customer Statement
When I try running the periodic customer statements(bulk) for customers with debts, it shows duplicating values for different customers. However when I run individual customer statements it shows corr...
Created by11:44 13 Apr 2024
64
8
20:44 1 July 2024
Yavuz Yigiterhan
Task Manager - refreshing the list
Hi, I noticed that when I create an Activity as the To do (task type) for myself, then I can see this task immediately on the list of Task Manager. When somebody else will do the task for me, then is...
Created byPiotr Wycichowski08:25 10 May 2024
33
3
20:41 1 July 2024
Yavuz Yigiterhan
Password Expiry and Minimum Spec
Afternoon, Some of our customers haven't changed their passwords for a while but they're not getting any password expiry message. If I copy their Standard ID into a new user on some test da...
Created by17:22 25 Apr 2024
58
5
09:41 25 Jun 2024
Modules/items available for Accounting Bureaus
I can't see Data integrity module in the webshop for Accounting Bureaus... Will it be available to add? /Piotr W....
Created byPiotr Wycichowski08:18 24 May 2024
25
1
15:34 24 May 2024
Latest Posts
Parameters that can be specified in the parameters.txt file
Andis Blicāns, Grasko
Hello! Does anyone have a complete list of parameters that can be used in the "parameters.txt" file? If so, I would be grateful if you could send them to me at andis.blicans@gmail.com...
15:04 2 Aug 2026
Re: Date on Client Restore Window
Bror-Erik Kotiranta
So the mystandard have gotten a face lift. So when the backup is triggered, thats the time when a "snapshot" is taken from the system and written down to the backup (.TXT file)...
14:10 20 July 2026