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Mac OS X Tahoe
What version of SERP is ready for Tahoe? /Piotr W....
Created byPiotr Wycichowski13:55 18 Sep 2025
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Loss on Exchanges currency is Base Currency 2
Hi, We have situation where in Receipt Transaction losses of exchange are in Base Currency 2. Invoice is in USD. Base Currency is GBP. Base Currency 2 is EUR. In Receipt Bank amount is in GBP and R...
Created byKatrīne Žunna-Veličko15:49 22 Feb 2019
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3
09:22 18 Sep 2025
ABS Support
Received External E-mail without proper attachments
Hi, Some incoiming external e-mails, like invitation for scheduled Zoom meeting, comes with special attachement .ics to create an event in calendars. When such e-mail is received by SERP mail syste...
Created byPiotr Wycichowski15:43 12 Sep 2025
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Use External Mail Software
Hi, I checked option "Use External Mail Software" in setting "Mail and Conferences Settings" in module "Mail and Conferences". When I create an invoice email I have a ...
Created byPiotr Wycichowski17:38 8 Aug 2025
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Webclient in version 8.5 250507/85558691 - how to set it up?
Hi, Is somebody experienced in necessary settings for successful connection to server using webclient. When I tried, I got warning in brower, that Web client settings for HTTPS is not setup. So I ...
Created byPiotr Wycichowski12:59 21 July 2025
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Technics>>Settings>>Services Cache
In sample data, Services Cache contains a long list of services and hosts. In customer systems, many of these are missing. For example, sample data contains this line: PRESENCE 3.64.101.44 443...
Created byPaul Timms16:57 5 Jun 2025
37
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10:55 7 July 2025
Bror-Erik Kotiranta
Holding wrong DV
What does "holding wrong DV" mean in hansa.log? Our customer's system crashed and restarted this morning, and this was the last message in the log before it restarted. The user it ha...
Created byPaul Timms11:24 30 Jun 2025
29
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10:45 7 July 2025
Yavuz Yigiterhan
Unable to delete wrong PO>>GRN
Am unable to either delete or invalidate wrong Purchase Order. i have invalidated later records from the PO like the Purchase Invoice and Payment but couldn't delete or invalidate the GRN so it s...
Created by14:05 29 May 2025
32
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09:29 13 Jun 2025
Arzu Erdogdu
Order Classes and automatic Activities for Service Orders
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Created byPiotr Wycichowski09:26 18 Feb 2025
26
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17:20 4 Apr 2025
Carolina Valentino
Periodic Customer Statement variance(overview vs detailed mode)
Version 2024-12-03 Build : 85553039 SL-->Reports-->Periodic Customer Statement This is affecting several accounts and cannot be replicated. We have to do an export import to fix the error....
Created byLilian Wanyoike13:08 26 Feb 2025
39
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09:56 20 Mar 2025
Aldevinas Katkus
Problem with communication SERP 241211 on Sequoia 15.2
Hi, We noticed weird behaviour of version SERP 8.5 241211/85557168 when client upgraded system MacOS to Sequoia 15.2. Client 1 can connect in LAN without any problem, while client 2 - not (looking fo...
Created byPiotr Wycichowski10:07 9 Jan 2025
45
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14:21 25 Jan 2025
Bror-Erik Kotiranta
CallHal(IsHansaWorldCustomer) in LOG
Hi, I can see many of such lines in server's log file: 2024-12-14 08:40:43 0.000 CallHal(IsHansaWorldCustomer) What does it mean? How to avoid it? (reading the log is difficult). /Piotr W....
Created byPiotr Wycichowski08:48 14 Dec 2024
31
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10:16 9 Jan 2025
Piotr Wycichowski
impossible to delete an invoice row with reverse VAT
Why it is impossible to delete an invoice row (created from an order) containing an item with reverse VAT?...
Created byAldevinas Katkus12:13 2 Jan 2025
20
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09:15 8 Jan 2025
Bror-Erik Kotiranta
The field Notes on Notes Tab in Contact register
Hi, I noticed that this field disappeared in STD ERP 8.5 241016/85556460 version or even earlier. What has happened? Is this field forbidden to use? Some customers have there some infos. /Piotr W....
Created byPiotr Wycichowski13:34 15 Nov 2024
29
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10:04 10 Dec 2024
Brittany McGrath
Idle User Timeout
Hello, System >> Settings >> Optional Features >> Idle User Timeout (Minutes) this is configured to 15 minutes in my setup. is there a way to make this works per user? or skip some ...
Created byIbrahim Bashir04:56 29 Nov 2024
22
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09:57 10 Dec 2024
Brittany McGrath
Folder "models" in client installation
I found unexpected folder with the name "models" within client's Standard ERP folder. There is subfolder "llama-2-13b-chat" inside, and then the huge file "ggml-model-q4_...
Created byPiotr Wycichowski09:18 8 Nov 2024
40
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05:12 21 Nov 2024
Bror-Erik Kotiranta
Server crash with CopyDVP
Windows server. 8.5 2023-02-08 (build 85510137) Server started to crash every time we run reports, e.g, Trial Balance. The error is always the same: CopyDVP holdCnt!=0 Server log: 2024-09-05 16:07:0...
Created byAldevinas Katkus11:19 9 Sep 2024
31
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02:08 21 Nov 2024
Brittany McGrath
Reconnecting issues: version 8.5 2022-02-02 (build 85420830)
Hi, Spinners & Spinners are currently on version 8.5 2022-02-02 (build 85420830). they have been experiencing a network lag. Action taken: - Checked logs and confirmed that they had not whitelisted...
Created byLilian Wanyoike14:13 30 Aug 2024
27
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09:41 5 Nov 2024
Brittany McGrath
SMTP issue with 421 code
Hi, What means such infos in detailed hansa.log file form Email Gateway folder: SMTP failed with code 421: Network error sending: RSET SMTP TLS failed async: 1 ssl: 1 state: 7 SMTP Logon command fai...
Created byPiotr Wycichowski06:31 17 Oct 2024
20
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11:43 22 Oct 2024
Piotr Wycichowski
REST API: Access to new hal registers
Hello. Have issue when try to GET data from new hal custom register Recordbegin(CustomItemStatusVc,-,""); RecordField(Code,M4Code,60,INVc); ... MainKeyBegin(Code,0); ...
Created by12:22 24 Sep 2024
46
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10:41 16 Oct 2024
Gatis Jansons
Reconnecting issues
Hi, Please confirm if there is any tool we can use to monitor system performance. One that works like Timings.log Currently using the parameters files, to view the detailed log. Regards, Lilian...
Created byLilian Wanyoike11:15 3 Sep 2024
37
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16:48 15 Oct 2024
Bror-Erik Kotiranta
Reconnecting issues: version 8.5 2022-02-02 (build 85420830)
Hi, Spinners & Spinners are currently on version 8.5 2022-02-02 (build 85420830). they have been experiencing a network lag. Action taken: - Checked logs and confirmed that they had not whitelisted...
Created byLilian Wanyoike14:13 30 Aug 2024
29
1
16:47 15 Oct 2024
Bror-Erik Kotiranta
Optional Features >> Disable sessions for web api
Hi, I cannot find any information on about this feature on hansamanual. That is the purpose, is it working, how it works or how must be configured to work ? For REST API many web request per secon...
Created byGastón Salomone23:47 3 Oct 2024
35
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08:07 11 Oct 2024
virtualized client application - MS-Azure
Can the client application be virtualized to be used by multiple users in an MS-Azure infrastructure? is that possible? sharing the executable but not the hansa.hdb client. If possible, how should it ...
Created byMartin Ramirez17:33 24 Sep 2024
30
1
22:28 10 Oct 2024
Bror-Erik Kotiranta
Occasional crash when printing
We have an occasional crash bug which would be useful for a senior developer to check out. The story is this: - A user prints an order - Within 1 second another user creates a delivery from the same...
Created byPaul Timms17:01 12 Dec 2023
53
3
10:37 30 Sep 2024
Paul Timms
Latest Posts
Mac OS X Tahoe
Piotr Wycichowski
What version of SERP is ready for Tahoe? /Piotr W....
13:55 18 Sep 2025
Re: Loss on Exchanges currency is Base Currency 2
ABS Support
Hello team . I wanted to find out if this bug was fixed because i can see it on the latest version Standard ERP 2025-08-11 Version: 85559519 Country: South Africa...
09:22 18 Sep 2025