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App Message on new version
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. Whe...
Created by11:04 30 Oct 2025
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11:16 30 Oct 2025
Password Characters
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. ...
Created by11:09 30 Oct 2025
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Clearing Report Specify Changes
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. ...
Created by11:08 30 Oct 2025
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Delay for shortcuts to appear
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. ...
Created by11:06 30 Oct 2025
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Swapping companies delay
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. ...
Created by11:05 30 Oct 2025
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Failed to create e-mail back
8.5 2023-04-19 (build 85550290) In the server on the first run: 2025-10-29 09:07:29 Requesting Lookup address 2025-10-29 09:07:29 Failed to create e-mail back, unknown source register What th...
Created byAldevinas Katkus08:20 29 Oct 2025
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Receipts- Allocating on account amounts to invoices
Hi, We have a customer who creates on account receipts against a customer account. Another team is required to allocate these receipts to specific invoice records. Prepayments will not work as t...
Created byLilian Wanyoike15:49 6 Oct 2025
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Error 327 Alert hob/hansa.hct is missing
Hi! I am not able to run SERP client on Mac (Sonoma), when the folder is outside of Applications. When and why it happens? I know, that some users with the same system haven't such problem. ...
Created byPiotr Wycichowski14:54 19 Sep 2025
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Mac OS X Tahoe
What version of SERP is ready for Tahoe? /Piotr W....
Created byPiotr Wycichowski13:55 18 Sep 2025
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Loss on Exchanges currency is Base Currency 2
Hi, We have situation where in Receipt Transaction losses of exchange are in Base Currency 2. Invoice is in USD. Base Currency is GBP. Base Currency 2 is EUR. In Receipt Bank amount is in GBP and R...
Created byKatrīne Žunna-Veličko15:49 22 Feb 2019
32
3
09:22 18 Sep 2025
ABS Support
Received External E-mail without proper attachments
Hi, Some incoiming external e-mails, like invitation for scheduled Zoom meeting, comes with special attachement .ics to create an event in calendars. When such e-mail is received by SERP mail syste...
Created byPiotr Wycichowski15:43 12 Sep 2025
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Use External Mail Software
Hi, I checked option "Use External Mail Software" in setting "Mail and Conferences Settings" in module "Mail and Conferences". When I create an invoice email I have a ...
Created byPiotr Wycichowski17:38 8 Aug 2025
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Webclient in version 8.5 250507/85558691 - how to set it up?
Hi, Is somebody experienced in necessary settings for successful connection to server using webclient. When I tried, I got warning in brower, that Web client settings for HTTPS is not setup. So I ...
Created byPiotr Wycichowski12:59 21 July 2025
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Technics>>Settings>>Services Cache
In sample data, Services Cache contains a long list of services and hosts. In customer systems, many of these are missing. For example, sample data contains this line: PRESENCE 3.64.101.44 443...
Created byPaul Timms16:57 5 Jun 2025
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10:55 7 July 2025
Bror-Erik Kotiranta
Holding wrong DV
What does "holding wrong DV" mean in hansa.log? Our customer's system crashed and restarted this morning, and this was the last message in the log before it restarted. The user it ha...
Created byPaul Timms11:24 30 Jun 2025
31
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10:45 7 July 2025
Yavuz Yigiterhan
Unable to delete wrong PO>>GRN
Am unable to either delete or invalidate wrong Purchase Order. i have invalidated later records from the PO like the Purchase Invoice and Payment but couldn't delete or invalidate the GRN so it s...
Created by14:05 29 May 2025
33
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09:29 13 Jun 2025
Arzu Erdogdu
Order Classes and automatic Activities for Service Orders
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Created byPiotr Wycichowski09:26 18 Feb 2025
26
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17:20 4 Apr 2025
Carolina Valentino
Periodic Customer Statement variance(overview vs detailed mode)
Version 2024-12-03 Build : 85553039 SL-->Reports-->Periodic Customer Statement This is affecting several accounts and cannot be replicated. We have to do an export import to fix the error....
Created byLilian Wanyoike13:08 26 Feb 2025
40
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09:56 20 Mar 2025
Aldevinas Katkus
Problem with communication SERP 241211 on Sequoia 15.2
Hi, We noticed weird behaviour of version SERP 8.5 241211/85557168 when client upgraded system MacOS to Sequoia 15.2. Client 1 can connect in LAN without any problem, while client 2 - not (looking fo...
Created byPiotr Wycichowski10:07 9 Jan 2025
45
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14:21 25 Jan 2025
Bror-Erik Kotiranta
CallHal(IsHansaWorldCustomer) in LOG
Hi, I can see many of such lines in server's log file: 2024-12-14 08:40:43 0.000 CallHal(IsHansaWorldCustomer) What does it mean? How to avoid it? (reading the log is difficult). /Piotr W....
Created byPiotr Wycichowski08:48 14 Dec 2024
33
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10:16 9 Jan 2025
Piotr Wycichowski
impossible to delete an invoice row with reverse VAT
Why it is impossible to delete an invoice row (created from an order) containing an item with reverse VAT?...
Created byAldevinas Katkus12:13 2 Jan 2025
20
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09:15 8 Jan 2025
Bror-Erik Kotiranta
The field Notes on Notes Tab in Contact register
Hi, I noticed that this field disappeared in STD ERP 8.5 241016/85556460 version or even earlier. What has happened? Is this field forbidden to use? Some customers have there some infos. /Piotr W....
Created byPiotr Wycichowski13:34 15 Nov 2024
29
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10:04 10 Dec 2024
Brittany McGrath
Idle User Timeout
Hello, System >> Settings >> Optional Features >> Idle User Timeout (Minutes) this is configured to 15 minutes in my setup. is there a way to make this works per user? or skip some ...
Created byIbrahim Bashir04:56 29 Nov 2024
22
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09:57 10 Dec 2024
Brittany McGrath
Folder "models" in client installation
I found unexpected folder with the name "models" within client's Standard ERP folder. There is subfolder "llama-2-13b-chat" inside, and then the huge file "ggml-model-q4_...
Created byPiotr Wycichowski09:18 8 Nov 2024
41
2
05:12 21 Nov 2024
Bror-Erik Kotiranta
Server crash with CopyDVP
Windows server. 8.5 2023-02-08 (build 85510137) Server started to crash every time we run reports, e.g, Trial Balance. The error is always the same: CopyDVP holdCnt!=0 Server log: 2024-09-05 16:07:0...
Created byAldevinas Katkus11:19 9 Sep 2024
32
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02:08 21 Nov 2024
Brittany McGrath
Latest Posts
Re: App Message on new version
Hi again, do we know what it's trying to download, if we download it, it may make the message go away? Thanks...
11:16 30 Oct 2025
Password Characters
Hi there, We are looking at a new version for our customers – version 2025-09-08. We have setup a test server and then login to this from a client machine, these are Windows 11 client machines. ...
11:09 30 Oct 2025