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Del qty and Del Ok on Sales Oder giving trouble.

Hi, Hoping someone can point me to a way to fix this. My client created a Drop ship order. 1) They went SO -> PO -> Ship Notification (they always create the SN from the PO) 2) Everything is okay'e...

Created bywdinzey@dpdsoftware.ca18:46 25 Mar 2018

21:24 17 Apr 2018
Sanjay Parbhoo

Stopping a client from being able to change the record number

Hi, I am wondering if there is a setting or action that can be use to prevent all users from being able to set the record numbers being saved based on the valid number series. I had a client accide...

Created bywdinzey@dpdsoftware.ca16:57 16 Apr 2018

16:28 17 Apr 2018
Sanjay Parbhoo

The client loses contact with the server

Hi! After I updated to latest ERP 8.4 for a customer they now got a problem that occurs dayli. The client loses contact with the server! Has anyone else experienced this? What can be the problem? Be...

Created byChristian09:04 6 Apr 2018

07:27 13 Apr 2018
Christian

Webshop

8.3 We are working on a website for a client and have come across a strange issue. After login is completed successfully, the login page remains. We can see that it was successful because the login...

Created bySanjay Parbhoo17:59 9 Apr 2018

14:45 11 Apr 2018
Agnieszka Klimkiewicz

Installation of SSL certificate

Hi Does anyone have any documentation or instructions on how to install an SSL certificate in SERP Thanks ...

Created bySanjay Parbhoo12:20 11 Apr 2018

14:40 11 Apr 2018
Paul Timms

Yodlee setup

I tried setting up a Yodlee user, but an error came back saying it could not recognise the currency. In their system, the base currency code is £. Is there a pre-requisite that the currency codes shou...

Created byPaul Timms18:36 28 Mar 2018

10:14 11 Apr 2018
Tayla

Import of 8.3 backup into 8.4 fails

I'm trying to import a text backup from 8.3 into 8.4, but it is failing about a third of the way into the import. I enabled debug-detailed verbosity, and the last errors to appear are: 2018-03-22 17:...

Created byPaul Timms18:10 22 Mar 2018

09:12 11 Apr 2018
Erik Munoz

CRM Activities always show all. (including CC)

Hi, Is there a way to set my activity list to always show all activities that are my own and any I am CC'ed on. Tasks -> Filter -> Persons -> All Is there a way to save this setting? Thanks in ad...

Created bywdinzey@dpdsoftware.ca21:21 4 Apr 2018

14:40 10 Apr 2018
Martins Gulbis

sender's address when sending invoices

What is the proper way to set the "from" email address to some common email address, such as accounting@somecompany.com (not a personal mailbox) when sending invoices? There is a setting in the sales...

Created byAldevinas Katkus08:49 9 Apr 2018

12:05 10 Apr 2018
Sanjay Parbhoo

Stocked item from invoice does not go into the history

We have at least 2 cases with different customers when an Invoice updating stock does not create a record in the Item History. This results in incorrect forward balance of the stocked item in the item...

Created byAldevinas Katkus13:55 30 Mar 2018

21:09 6 Apr 2018
Aldevinas Katkus

Windows systems tested on

Hi, Where can I see what Windows operating systems the current version has been tested on/supports. Thanks, Martin...

Created byMartin Hall10:55 16 Mar 2018

17:50 26 Mar 2018
wdinzey@dpdsoftware.ca

Activity closes on saving it for the first time

If you set up Workflow Overview with an activity type, then create an activity of that type, the activity screen closes on saving the record. I've checked the source code but can't track it down. Any ...

Created byPaul Timms15:16 29 Dec 2017

07:59 26 Mar 2018
Martins Gulbis

Anyone seeing this type of activity on your customer's Orders.

We have now seen this at 4 different customer and originally it was just one client reporting this and the order is still open and we are working to find a fix. Clients simply reported that an Order ...

Created bywdinzey@dpdsoftware.ca19:59 6 Mar 2018

19:03 25 Mar 2018
wdinzey@dpdsoftware.ca

Inkorrekt Bank 1 format

I have set up a new company with e-invoicing, ERP version 8.4 2018-01-26 build 84191204, and now when we are trying to save an sales order, or invoice I get message Inkorrekt Bank 1 format check com...

Created byChristian11:54 9 Mar 2018

14:39 20 Mar 2018
Christian

POS Offline- I think I want to synch Recipes?

I have POS Offline tills that are selling products that are structured. I have my items set to paste components during entry as I would like the items to show As they don't have access to recipes they...

Created byJulia Underwood14:07 4 Mar 2018

19:25 6 Mar 2018
Anabela Paulo

Enablers

Hi Please could someone explain how the enabler updates again. When are the automatic enablers applied and what are the dates of the enabler, assuming all invoices are paid in full of course. /S...

Created bySanjay Parbhoo11:25 13 Feb 2018

14:47 6 Mar 2018
Ester J.

Install windows msi with command lines

What ( if any) command line parameters can we pass to the installer: 1 - do a silent install 2 - install in a folder of our choice There is need to push an install via a Group Policy, and invoke th...

Created byKatrīne Žunna-Veličko05:40 22 Jun 2017

14:42 6 Mar 2018
Tayla

Images in Form Tool

I notice that images do not seem to respect the exclusion settings and will print on every page regardless of what they are set to. Is there any workaround to this? Also when printing to screen, the...

Created byNeil22:27 16 Feb 2018

12:01 5 Mar 2018
Omar Dottin

Reports not agreeing? Wondering if anyone can tell why.

Hi, My client runs a report for a customer for the month of April 2014. The Accounts Receivable report shows 5084.89 due The Periodic Customer Statement (FORM) shows 5084.89 The Periodic Customer S...

Created bywdinzey@dpdsoftware.ca02:02 4 Mar 2018

09:55 5 Mar 2018
Omar Dottin

Why is Standard ID case-sensitive?

If a user's e-mail address/Standard ID in their Person record is set up as Joe.Bloggs@hansaworld.com, they are able to register this as their Standard ID. However, when they try to log in with this ad...

Created byPaul Timms11:41 16 Jan 2018

16:31 12 Feb 2018
Ester J.

Client Crash

Hi I have a customer who has 1 client that is crashing approximately 10 times a day. Below is an extract from the client log file. Can anyone tell me what might be going on? 2018-02-06 10:26:2...

Created bySanjay Parbhoo12:23 6 Feb 2018

13:07 8 Feb 2018
Sanjay Parbhoo

SERP 8.4 2017-12-09

Hi, Noticed we are beginning to default the email address of the user who last used the client (Windows testing only), yet a valid password is reporting incorrect user details. Changing the email ad...

Created bywdinzey@dpdsoftware.ca17:59 9 Jan 2018

09:55 12 Jan 2018
Giuseppe L.

Internet User limit on server reached

Hi, I am attempting to connect to a client system (after hours) and I am getting the error message "Internet User limit on server reached", can anyone explain what my challenge is? Thanks in advance...

Created bywdinzey@dpdsoftware.ca02:35 9 Jan 2018

15:39 9 Jan 2018
wdinzey@dpdsoftware.ca

Getting enabler key problem

Hello all, I have a problem with getting enabler key for an old client, I'm trying to get enabler key but this message appeared to me every time "Getting an enabler failed, server not responding corre...

Created byFiras Samara17:30 14 Dec 2017

10:37 15 Dec 2017
Firas Samara

paste special list is filled randomly

Cash book>>Cash outs>>tab "payments" column "type" Ctrl+Enter paste list is filled randomly, i.e., some items are missing, may be one item only (cash out - the default choice), may be one item missing...

Created byAldevinas Katkus14:56 5 Dec 2017

14:16 11 Dec 2017
Pijus Juodis

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