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sender's address when sending invoices
What is the proper way to set the "from" email address to some common email address, such as accounting@somecompany.com (not a personal mailbox) when sending invoices? There is a setting in the sales...
Created byAldevinas Katkus08:49 9 Apr 2018
29
3
12:05 10 Apr 2018
Sanjay Parbhoo
Stocked item from invoice does not go into the history
We have at least 2 cases with different customers when an Invoice updating stock does not create a record in the Item History. This results in incorrect forward balance of the stocked item in the item...
Created byAldevinas Katkus13:55 30 Mar 2018
28
5
21:09 6 Apr 2018
Aldevinas Katkus
Windows systems tested on
Hi, Where can I see what Windows operating systems the current version has been tested on/supports. Thanks, Martin...
Created byMartin Hall10:55 16 Mar 2018
31
3
17:50 26 Mar 2018
wdinzey@dpdsoftware.ca
Activity closes on saving it for the first time
If you set up Workflow Overview with an activity type, then create an activity of that type, the activity screen closes on saving the record. I've checked the source code but can't track it down. Any ...
Created byPaul Timms15:16 29 Dec 2017
45
4
07:59 26 Mar 2018
Martins Gulbis
Anyone seeing this type of activity on your customer's Orders.
We have now seen this at 4 different customer and originally it was just one client reporting this and the order is still open and we are working to find a fix. Clients simply reported that an Order ...
Created bywdinzey@dpdsoftware.ca19:59 6 Mar 2018
67
6
19:03 25 Mar 2018
wdinzey@dpdsoftware.ca
Inkorrekt Bank 1 format
I have set up a new company with e-invoicing, ERP version 8.4 2018-01-26 build 84191204, and now when we are trying to save an sales order, or invoice I get message Inkorrekt Bank 1 format check com...
Created byChristian11:54 9 Mar 2018
55
7
14:39 20 Mar 2018
Christian
POS Offline- I think I want to synch Recipes?
I have POS Offline tills that are selling products that are structured. I have my items set to paste components during entry as I would like the items to show As they don't have access to recipes they...
Created byJulia Underwood14:07 4 Mar 2018
47
1
19:25 6 Mar 2018
Anabela Paulo
Enablers
Hi Please could someone explain how the enabler updates again. When are the automatic enablers applied and what are the dates of the enabler, assuming all invoices are paid in full of course. /S...
Created bySanjay Parbhoo11:25 13 Feb 2018
38
1
14:47 6 Mar 2018
Ester J.
Install windows msi with command lines
What ( if any) command line parameters can we pass to the installer: 1 - do a silent install 2 - install in a folder of our choice There is need to push an install via a Group Policy, and invoke th...
Created byKatrīne Žunna-Veličko05:40 22 Jun 2017
58
3
14:42 6 Mar 2018
Tayla
Images in Form Tool
I notice that images do not seem to respect the exclusion settings and will print on every page regardless of what they are set to. Is there any workaround to this? Also when printing to screen, the...
Created byNeil22:27 16 Feb 2018
55
3
12:01 5 Mar 2018
Omar Dottin
Reports not agreeing? Wondering if anyone can tell why.
Hi, My client runs a report for a customer for the month of April 2014. The Accounts Receivable report shows 5084.89 due The Periodic Customer Statement (FORM) shows 5084.89 The Periodic Customer S...
Created bywdinzey@dpdsoftware.ca02:02 4 Mar 2018
29
1
09:55 5 Mar 2018
Omar Dottin
Why is Standard ID case-sensitive?
If a user's e-mail address/Standard ID in their Person record is set up as Joe.Bloggs@hansaworld.com, they are able to register this as their Standard ID. However, when they try to log in with this ad...
Created byPaul Timms11:41 16 Jan 2018
46
1
16:31 12 Feb 2018
Ester J.
Client Crash
Hi I have a customer who has 1 client that is crashing approximately 10 times a day. Below is an extract from the client log file. Can anyone tell me what might be going on? 2018-02-06 10:26:2...
Created bySanjay Parbhoo12:23 6 Feb 2018
52
3
13:07 8 Feb 2018
Sanjay Parbhoo
SERP 8.4 2017-12-09
Hi, Noticed we are beginning to default the email address of the user who last used the client (Windows testing only), yet a valid password is reporting incorrect user details. Changing the email ad...
Created bywdinzey@dpdsoftware.ca17:59 9 Jan 2018
57
5
09:55 12 Jan 2018
Giuseppe L.
Internet User limit on server reached
Hi, I am attempting to connect to a client system (after hours) and I am getting the error message "Internet User limit on server reached", can anyone explain what my challenge is? Thanks in advance...
Created bywdinzey@dpdsoftware.ca02:35 9 Jan 2018
49
3
15:39 9 Jan 2018
wdinzey@dpdsoftware.ca
Getting enabler key problem
Hello all, I have a problem with getting enabler key for an old client, I'm trying to get enabler key but this message appeared to me every time "Getting an enabler failed, server not responding corre...
Created byFiras Samara17:30 14 Dec 2017
65
2
10:37 15 Dec 2017
Firas Samara
paste special list is filled randomly
Cash book>>Cash outs>>tab "payments" column "type" Ctrl+Enter paste list is filled randomly, i.e., some items are missing, may be one item only (cash out - the default choice), may be one item missing...
Created byAldevinas Katkus14:56 5 Dec 2017
20
1
14:16 11 Dec 2017
Pijus Juodis
Ctrl+X Ctrl+V pastes wrong clipboard content
Goto matrix, e.g., Tax report definition, copy some cell (cell1) with Ctrl+C, then cut another cell (cell2) content with Ctrl+X, then paste with Ctrl+V. Previous clipboard content is pasted (cell1) I...
Created byAldevinas Katkus15:55 5 Dec 2017
24
1
12:50 11 Dec 2017
Tomas J.
user cannot save an activity
We have a strange issue at one of our customers: One user cannot save any activity, activity stays in "new" status. When the user clicks "save" button, nothing happens, no error message is show "May...
Created byAldevinas Katkus09:30 30 Nov 2017
35
3
15:25 8 Dec 2017
Martins Gulbis
entering an asset revaluation
How should I enter an asset revaluation in v. 8.3 if I increase the value of an asset? Few versions ago I used to enter a new increased value in the new value field as "purchase value" + "increase", h...
Created byAldevinas Katkus16:24 30 Nov 2017
23
3
14:40 8 Dec 2017
Agnieszka Klimkiewicz
opening email crashes SERP client
has anyone faced with this? ver. 8.3 2017-05-05 It looks like the SERP doesn't like one particular email we received from our client. Other emails opens up as usual. In the MS outlook the same email d...
Created byAldevinas Katkus07:59 22 Nov 2017
53
6
09:56 8 Dec 2017
Tomas J.
Importing Transaction registers duplicating Item History records
For as long as I can remember I have used the import feature as a way to correct certain fields by exporting the record in question, amending relevant data then re-importing. My customer running SERP...
Created byLee D Papworth20:54 30 Nov 2017
46
2
19:10 7 Dec 2017
Julia Underwood
wrong and too long VAT codes
We have one customer who has too long VAT codes like PVM5PVM5PVM100, while the field length is 10. We did VAT codes conversion, but after that the client noticed that there are wrong VAT codes even i...
Created byAldevinas Katkus11:52 1 Dec 2017
29
4
09:17 7 Dec 2017
Tomas J.
possibility to download backups from the cloud
Is it possible somehow connect to the cloud and download backups and new files in the Attach folder without using mystandard web interface...
Created byAldevinas Katkus13:03 18 Aug 2017
42
3
09:15 7 Dec 2017
Tomas J.
Core file
I am looking at my clients server and I am seeing some core. Files. Does anyone know what these files are for. ?? Also the backup for the client has grown from 600MB to 3GB all of a sudden the client...
Created byABS Support13:38 4 Dec 2017
27
2
10:11 5 Dec 2017
Tayla
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