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Client keeps disconnecting ,Version 2020-04-20
Hi, A client gets disconnected to the server and has to keep logging in. Anyone have an idea what to be the reason... please find below errors. (Note: They are affecting both Local and Public...
Created byLilian Wanyoike18:46 17 Feb 2022
57
4
11:27 25 Apr 2022
Jennifer
WooCommerce
Hi Does anyone know of any integrations with WooCommerce? Thanks Sanjay...
Created bySanjay Parbhoo11:44 26 Apr 2018
56
7
16:16 22 Apr 2022
Sanjay Parbhoo
Client Automatic Update Error if Encryption key exists
If new client try to connect to server that has encryption key and not entered this string (because no one remember that key exists) SERP show message that New version is available and Updating is ne...
Created byVadym19:29 13 Apr 2022
21
1
20:40 13 Apr 2022
Crush during a Text Backup
SERP is crushing during a text backup when it tries to extract UserLoginVc. An extract from the hansa.log file is as follows. What could be the cause of this? 2022-01-29 11:24:46 Sync started 2022-0...
Created byTendai Mataranyika10:31 29 Jan 2022
91
3
11:43 4 Apr 2022
Giedrius Kurlavicius
Auto Update
Hi, Can someone explain to me how the client auto update works now? There are newver and oldver foldlers. I think shortcuts are now pointing to the exe files in these folders but its not consiste...
Created bySanjay Parbhoo10:54 24 Mar 2022
34
4
11:32 4 Apr 2022
Sanjay Parbhoo
Server 2019 error code
Anyone who is running Hansaworld version 8.5 on Windows server 2016 or 2019. Am getting an error message saying not enough memory. Application shutdown. ...
Created byHANSA-INTEGRITY BUSINESS SOLUTIONS IBS19:29 24 Mar 2022
29
2
11:21 4 Apr 2022
Jennifer
Thread error
We recently had this error in the log followed by the Hansa server crashing. Does anyone know what this could mean? /THREAD(31) out of file-descriptors...
Created byVaughan Data Systems11:18 4 Jan 2022
238
21
11:19 4 Apr 2022
Lee D Papworth
Periodic Customer Statement coming out blank.
Version: 8 5 2022 02 02 Build: 85420832 SAF Demo Has anyone experience this : Sales Ledger >> Forms >> Periodic Customer Statement >>Sales Ledger >> Forms >> Periodic Customer Statement >> Media...
Created byABS Support15:20 31 Mar 2022
24
2
18:59 3 Apr 2022
ABS Support
Textbackup Not Importing Successfully
Hi, We have a client whose text backup is not importing successfully. We have tried both on their current version and the latest version 2022-02-08.with and without halcust as they have customisation...
Created byLilian Wanyoike18:55 17 Feb 2022
40
3
07:05 30 Mar 2022
Lilian Wanyoike
Data Stack is full
I am getting occasional system crashes when my customer is oking an invoice. Version 8.1 2016-03-31 It happens to different people. Can go days without any issues. So very hard to track the cause. H...
Created byLee D Papworth11:30 20 July 2017
76
7
10:05 8 Mar 2022
Lee D Papworth
Windows 11 support
Do we officially support Windows 11? If yes, from which version/build is that supported? If no, do we know when (roughly) we can expect that?...
Created byDavid Smerdel10:17 13 Jan 2022
69
3
16:28 7 Feb 2022
Aldevinas Katkus
Date format in imported Sales Orders
Hi We have an automated import of sales orders that works fine except every 10 to 14 days, we get the issue where the dates on the orders are incorrect. Restarting the server seems to fix this. ...
Created bySanjay Parbhoo15:24 25 Jan 2022
46
3
10:24 1 Feb 2022
Aldevinas Katkus
ImportIntoText() equivalent for Area
I cannot find an equivalent for ImportIntoText() for areas. Is there one? I am importing a tab separated text file and one of the columns may be longer than 255 chars. I need to import it into Notepa...
Created byAldevinas Katkus16:44 17 Jan 2022
31
2
17:31 27 Jan 2022
Aldevinas Katkus
Business Alerts-->Approval Rules -->notification Email
Hi, In business alerts module, there is an option to send alert via email. we have setup external emails for periodic statements and they are working okay. We created notification type for busine...
Created byLilian Wanyoike10:38 21 Jan 2022
18
1
17:14 24 Jan 2022
Simone M.
SMTP Error
A customer who recently updated has this issue: 2021-10-23 09:26:20 SYSTEM Sending Email from Bob Southwell 2021-10-23 09:26:20 /THREAD(4) SMTP connecting to 127.0.0.1:12000 2021-10-23 09:26:21 /THRE...
Created byKate Kaufmane12:37 2 Nov 2021
79
6
14:24 12 Jan 2022
Anna Lasko
client tries to update to the wrong version
On startup of a client it shows a message to update to a newer version even though both server and the client are the same build 8.5 2021-11-02 (build 85420021). If I click "update now" then it says ...
Created byAldevinas Katkus18:40 6 Jan 2022
15
2
09:30 7 Jan 2022
Zilvinas Suliauskas
Very slow saving of goods receipts
In recent versions, OKing and saving a goods receipt is very slow, and locks up all clients for several seconds. This is due to a new function called UpdateGoodsReceiptsAvailQty, which attempts to upd...
Created byPaul Timms16:29 1 Oct 2021
103
9
13:36 30 Dec 2021
Aldevinas Katkus
agreement module
Hi! We have been using the agreement module for many years and still we have the "bug" that payment terms is empty when we make invoices from agreement. Then I have manually to fill it in for every i...
Created byChristian14:21 3 Nov 2021
43
2
14:24 27 Dec 2021
Aldevinas Katkus
Error during Exporting all record causes backup to fail.
An error when exporting old records is causing the nightly backup to fail. Sounds like something happened on the 20th to cause this. Is there a way to resolve this? The have been running all week a...
Created bySanjay Parbhoo18:24 24 Nov 2021
45
2
18:10 23 Dec 2021
Sanjay Parbhoo
Error -42 when trying to open SERP on Mac OS
Such info appears for all clients on Mac, when they try to open the Standard ERP application (in this case renamed to "Medicavera"): https://www.dropbox.com/s/t5uli5x33aoovc7/28755-211221-01-pict1.pn...
Created byPiotr Wycichowski20:17 21 Dec 2021
20
1
19:56 22 Dec 2021
Piotr Wycichowski
One year data loss on TB import
We have a strange issue with our client which we have tried to upgrade from 8.5 2020-01-07 (build 85330524) to 2021-11-24 build 85420172: Fiscal Years setting lost its last line, year 2021 (first line...
Created byAldevinas Katkus07:39 22 Dec 2021
15
1
16:01 22 Dec 2021
Aldevinas Katkus
automatic update of clients stopped working
Automatic client version update stopped working in recent versions (July-August 2021?). We get an error message "File download failed" in the client. Hansa.log: 2021-09-09 15:01:47 8.5 2021-07-30 (bui...
Created byAldevinas Katkus14:06 9 Sep 2021
76
7
13:30 22 Dec 2021
Anna Lasko
HansaWorld is not affected by CVE-2021-44228 vulnerability
We and our software are not affected by this security bug, because we do not use Java for our own or our customers installations. RCE CVE-2021-44228 is a very serious vulnerability that may affect alm...
Created byGiedrius Kurlavicius07:16 20 Dec 2021
11
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Windows Server Install
Hi I have updated a client system running Windows to version 8.5420023 coming from 8.5330533. There is a windows server and 3 client pc's running Hansa. Before update all clients never had an issue t...
Created by18:47 7 Dec 2021
35
3
00:26 15 Dec 2021
Carolina Valentino
VAT Submission
Unable to file VAT submission with error "Refreshing access token failed". Nothing has changed from when it worked previously. Any ideas please?...
Created by21:38 30 Nov 2021
57
5
13:55 3 Dec 2021
Anna Lasko
Latest Posts
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Piotr Wycichowski
This is not the issue of upgrade SERP. But serverip.dat in this case contains the value: 192.168.88.12:1301, so this is local IP of the server with SERP. Anyway I don't understand what do you me...
15:30 14 Jan 2025
Re: Test BFZ
Brittany McGrath
reply ...
05:10 14 Jan 2025