Q&A
 
Views
Replies
Last reply
System>>Settings>>Remote Backups
What this setting is used for and which products can use this? Couldn't find anything from hansamanuals....
Created byLiina Saar08:31 23 Apr 2020
33
1
15:03 24 Apr 2020
Simone M.
Installing a second demo copy on a windows machine
Hi As a partner you end up installing various versions of SERP on your machine. At the moment, you get a message saying you have insufficient privileges if you attempt to install second instance...
Created bySanjay Parbhoo12:05 16 Jun 2017
50
4
13:22 21 Apr 2020
Dejan R.
Customer Can't Login With Standard ID
Version 2020-01-07 build 517. A customer has reported they cannot log in to Hansa with their Standard ID and only affects one user (the error is "Incorrect user name or password."). They are able to ...
Created byAdam Pember13:56 7 Apr 2020
43
3
14:32 7 Apr 2020
Zilvinas Suliauskas
WebClient
Hi, I would like to enable and test WebClient functionality. I followed hansamanual procedure to configure it but I was not able to enable it. I configure webclient and after browsing to http://hos...
Created byGastón Salomone16:23 8 Jan 2020
280
29
14:59 4 Mar 2020
Pijus Juodis
export never finishes in 8.5 2020-01-07 (build 85330517)
Linux server + Windows Clients Windows server+ Windows Clients If System>>optional features>>Performance>>Parallel reports<>OFF then following problems occur: Maintenances don't run (e.g.,SL>>Create ...
Created byAldevinas Katkus15:25 5 Feb 2020
135
18
08:42 21 Feb 2020
Bror-Erik Kotiranta
Encryption when importing files
A customer has asked, when importing text files into Standard ERP, are they encrypted as they are uploaded? They are worried about cloud hosting because of the confidential information they are import...
Created byPaul Timms18:31 11 Feb 2020
51
5
15:34 20 Feb 2020
Omar Dottin
PDF error embedding font
I have some barcode fonts which print perfectly using an external PDF printer, however invoices generated by the internal PDF engine are missing barcodes. The following is in the log. SErver is linux,...
Created byAldevinas Katkus11:08 19 Apr 2017
77
4
13:25 12 Feb 2020
Aldevinas Katkus
Account Reconciliation > Reconciled Balance
Hi We have a customer for whom the reconciled balance on the account reconciliation window is incorrect. How can we run a report to see what that reconciled balance is made up of? How can the rec...
Created bySanjay Parbhoo12:20 5 Feb 2020
29
3
06:35 11 Feb 2020
Kuda Chanengeta
Problem with POS Syncing
Hello, Our customer Isetann is currently encountering error during syncing of POS Invoice. The error is "Very long string in GetField". Also they cannot create text back-up because of the said err...
Created byJoey Alonzo01:31 7 Jan 2020
65
7
09:48 4 Feb 2020
Joey Alonzo
REST API refresh token
Could someone please tell me the duration of the refresh token for the REST API? Thanks....
Created byPaul Timms11:49 20 Jan 2020
85
6
16:20 3 Feb 2020
Paul Timms
Approvals >> Access Rights >> Prevent Removal of attachments
Hi As part of the approvals system, is is required that we can trust that pdf attached is the one that was originally added. Is is possible to prevent any and all users from removing attached fil...
Created bySanjay Parbhoo16:54 29 Jan 2020
16
1
14:13 3 Feb 2020
Giuseppe L.
How to run Standard POS in Linux
Hello, Currently, the installer available for Standard POS is only Windows. What can I do in order to run it in Ubuntu Linux client. Regards, Joey...
Created byJoey Alonzo10:15 24 Jan 2020
23
1
10:54 24 Jan 2020
Dejan R.
Timed Backup running in background in 8.1
In 8.1, the timed backup runs in the background, allowing users to continue using the system while the backup is running. Is it possible to switch off this feature? The issue we have is that the backu...
Created byPaul Timms17:11 15 Aug 2018
48
4
15:04 23 Jan 2020
Paul Timms
Manual for BI
Where could I find manual or functionality description for BI? I've tried to look for it from Update Notes and Wishes, but no results. ...
Created byEle-Riin Raudsepp13:57 10 July 2018
82
4
11:03 23 Jan 2020
Dejan R.
Linux Client 8.5 (85330310) has no menu entries
The menu entries File, Edit,...Window, Info are all missing when running the linux client. Starting the client with ./HansaWorld.sh will not start the client at all and results in error message: err...
Created byChristoffer Riska15:02 3 Jan 2020
35
5
10:52 23 Jan 2020
Dejan R.
Linux Client 8.5 (85330310) fails tu run on Ubuntu 16.04 LTS
Staring the exe directly using ubuntu's own wine library results in: user@linux:~/bin/Hansaworld/server 85191126/hansaworld-linux-client$ ./HansaWorld.exe fixme:actctx:parse_depend_manifests Could no...
Created byChristoffer Riska15:21 2 Jan 2020
29
4
10:51 23 Jan 2020
Dejan R.
Strange attempt by Standard to upload text backup files to the cloud
We have noticed in the latest releases of Standard, attempts by the application to upload text back files to cloud storage. Why is this happening and it is filling up our logs as it is trying every 2...
Created bywdinzey@dpdsoftware.ca20:58 2 Jan 2020
51
3
12:44 22 Jan 2020
Piotr Wycichowski
Stock Reservations
Hi Does anyone has any customers - using Stock Reservations - using Stock Reservations with Warehouse Management - using Warehouse Management with serial number tracking Would be great to lear...
Created bySanjay Parbhoo13:34 18 Apr 2018
53
3
22:09 21 Jan 2020
Omar Dottin
Database Damaged
Hi, I recently migrated a client from versión 7.1 to SERP 8.3 2017-08-31 (build 83250901) We do several tests during a long time and no error in customer code were found. But once the client start ...
Created byGastón Salomone21:41 3 Dec 2018
138
4
21:11 21 Jan 2020
David Delač
REST API POST multiple records
Using the REST API 2.2, I can POST data into SERP. It uses this syntax: set_field.fieldname = value I can't see how this could be used to create multiple records. Are there plans to add this feature...
Created byPaul Timms16:58 14 Jan 2020
42
2
18:32 20 Jan 2020
Paul Timms
Optional Features > Idle Client Timeout
What is the default idle client timeout when this setting is left blank? I have an issue with a customer on 8.4 whose Windows clients just quit with no message, if someone is creating/saving large re...
Created byPaul Timms14:20 3 Oct 2018
58
2
14:55 20 Jan 2020
Dejan R.
Returning a prepayment
Hello, One of our customers made a prepayment but now wants to return that prepayment. System does not allow to have the same prepayments with a negative value. How do they return a prepayment? Cust...
Created byEberstein Business Solutions08:55 20 Jan 2020
30
1
14:15 20 Jan 2020
Dejan R.
Test
Test1...
Created byPijus Juodis12:20 20 Jun 2019
31
3
22:24 14 Jan 2020
Nejc R.
Switch companies for global users
Hello! 8.4 2018-07-26 (build 84192011) We have a problem with HW when global users switch the companies. First time switch the companies is successful, but when users try to change second time they g...
Created byVadym14:02 21 Nov 2018
114
8
15:35 9 Jan 2020
David Delač
8.5 2019-09-15 crash
A client reported several problems with version 8.5. Has anyone else seen this happen? Has this been fixed in later releases than 2019-09-15? 1. The activities in the task manager are not popping up....
Created byChristoffer Riska16:07 28 Nov 2019
73
5
12:50 9 Jan 2020
Omar Dottin
Latest Posts
Re: Re: SendWebRequest
Andis Blicāns, Grasko
Thank You for answer. In this case I used SSLNoCertificateValidation = true; SendWebRequest SSLNoCertificateValidation = false; ...
23:01 24 Mar 2026
Re: qupdating collisions
Gatis Jansons
Hi, Paul. Sounds like you&apos;re talking about REST API. And that your are overwriting data with older values if B managed to read record before A finished to update it. Classic conflict resolution ...
14:53 19 Mar 2026