Using my Android phone, I logged into SERP 8.5, opened a record, opened document manager, clicked the camera icon, selected camera, and took a photo of a receipt. The photo was very low quality, causi...

Hi A customer has just updated from 8.4 to 8.5 (MacOS). They have an invoice with 2 form templates defined, 1st for the invoice and 2nd for the terms and conditions. They were previously able to...

Hi All Does HW ERP support Mandarin Chinese ??? Regards Hosam ...

There is a document form field called Attached Image that is available on most document forms, including Invoices, Quotations and Item Labels. However, this does not seem to print the attached image...

I have a customer here in the UK who are doing cash accounting (VAT posted at time of receiving or paying). There's an issue with receipts and payments made by cheque. If the cheque number has been en...

8.5 Latest as at 2019.07.19 My client on a Mac is getting a plain white message window and this corresponds to the message below in the log file. 2019-07-18 13:05:15 SYSTEM Logoff 81.10.10.240:65...

Hello. One of customers have asked me for instructions on how to close off a standard ID account. This is for leavers who no longer use an email address and for whom they dont want any open accounts...

Our customer asked us why there are no Signature in some NL Transactions register when you run NL>>reports>>Transactions Journal. If there is no Signature, customer cannot blame user for mistakes the ...

When selecting Update Version, there is a ? next to Db Cache, which when hovered over displays the message: DB Cache allows the import to happen more quickly. Enter a cache size as a number of Mb, up...

Hi, One of our customer it takes ~ 10 sec to OK Invoice (SL and PL). It appears only if computer is connected to wire network. If computer is connected to WiFi - everything works ok. It started whe...

In SERP client, go to Info > About Standard ERP... In there is a button called "Check for updates". I pressed this from an 8.1 client, and it told me "There are currently no updates available for you...

When creating an email from a record, e.g. sales invoice, it creates a link to both the mail record and the email queue record in the link manager of the invoice. The user is able to open the email q...

I'm trying to set-up a register observation that emails whenever a planned delivery date has changed. I have tried various different settings, but it never works quite how I want it. The closest I'...