Implementation questions
 
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System crashes if you select an item
STANDARD ERP 8.5 2023-12-03 (SAF Sample) Build 85552208 System crashes if you select an item in any of the registers. It gives an Error - "Unknown sc M4Fuction6 102". Tried the same in th...
Created by21:05 10 Feb 2024
33
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10:31 9 Apr 2024
Delivery checkbox failing on Orders browse when Hidden Line used
StandardERP 85 22-04-16 Build 85430339 US Version (tested Mac, single user, using Sample data, customer 1001, Item 10101) Create an Order for Item 10101, qty 1, then on 2nd row add a Hidden Line, and...
Created by23:33 7 Jun 2022
61
5
13:46 28 Jun 2022
Anna Lasko
Issues with Item Status ribbon and POs
StandardERP 22-04-16 Build 85430339 Multi-User, Canadian version Also tested on single user Mac Canadian version, using Sample Database Add an Item, 10108, Item Type: Inventory Create a Purchase Ord...
Created by03:21 8 Jun 2022
29
3
19:52 12 Jun 2022
Kaido Schmidt
GP per location
In a system with multiple locations, with each location buying stock at different cost prices, is there any way to show the location's cost when adding items to quotations/orders/invoices? This would ...
Created byPaul Timms14:59 31 Mar 2022
25
2
14:14 31 May 2022
Kaido Schmidt
Deployment using InTune
Has anyone successfully deployed the SERP client on Windows using InTune, or any other deployment software?...
Created byPaul Timms13:31 28 Apr 2022
25
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Broken user
I have a customer that has updated from version 8.4 to version 85 20201206 (Linux server) The migration was perfect except that one user of the 13 they have, is broken. The user is named and has ...
Created byMartin Ramirez01:13 21 Jan 2021
48
1
10:54 22 Jan 2021
Simone M.
Client log off error
Linux server, Windows clients Customer is experiencing semi-regular error messages that "You have been logged off by a different client" with other garbage characters in the error message. Customer i...
Created by02:03 1 Dec 2020
31
2
19:09 14 Dec 2020
Brittany McGrath
Missing hct error
Customer copies a zipped client to a new machine. Tries to open the client, gets the message that the hansa.hct file is missing from the hob folder - although it is in the folder. It is possible to ...
Created by21:38 9 Nov 2020
45
4
10:23 20 Nov 2020
Dejan R.
IMPORTANT!! MacOS clients not launching
Affected versions are any clients autoupdated to the following versions/builds 8.5 2020-08-13 build 3238 and later 8.5 2020-09-14 build 3811 and later 8.5 2020-10-26 build 4232 and later Note: fresh...
Created byDejan R.13:18 13 Nov 2020
19
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Problems with PDFs received as rubbish text
Customer runs on Mac server, Mac clients. Latest v8.5. Catalina. Emails being sent out are seemingly randomly received by customers with the PDF coming out as a very long set of random text, rather t...
Created by21:58 26 Aug 2020
66
5
19:24 30 Oct 2020
Swish payments, Sweden
I have found, in 8.5 code for Swish payments. Is there any documentation for this functionality. ...
Created byBjörn Schwab13:30 16 Oct 2020
17
1
12:04 30 Oct 2020
Simone M.
Decimal places on browse and printed documents
v8.5 20-08-13 Build 85343235 Mac server running Catalina Mac clients running mix of OSs (primarily Mojave) At some point, browse windows (Orders and Invoices are the important ones) change from displ...
Created by17:36 21 Sep 2020
91
16
21:14 8 Oct 2020
Number of companies in system does not match contract
Customer has contract for 4 extra multi user companies. When we submit for new enabler the value in the system is 4 (the old value) it should be 5. Contract number 200008553 ...
Created byBjörn Schwab09:44 11 Aug 2020
44
6
15:46 4 Sep 2020
Carolina Valentino
How to Setup Cloud Node?
Please find below instruction on how to set it up: Available from 8.0 2015-09-08 on Windows, Linux, Mac For customers that are self-hosted i.e.they have their Standard ERP server on-premise at their ...
Created byJana Belugina-Ivanova17:19 9 Nov 2016
225
3
18:14 16 July 2020
Omar Dottin
Enabler Key For Isetann
Hello, I would like to request for short term enabler key of Isetann Department Store. One of our customers here in Philippines. Regards, Joey...
Created byJoey Alonzo02:49 25 May 2020
18
1
08:49 25 May 2020
Zilvinas Suliauskas
Mac Server
Good day, Does anyone have a Mac Server "Cheat Sheet"? Client upgraded the OS to the newest version and everything broke down. The Server is in its own folder. ea /SERP/SERP Server But it looks...
Created by20:13 12 May 2020
28
1
11:28 15 May 2020
Michael W.
Can't launch software from Mac exe
Customer is running Purplesoft, which is built on the Books engine although looks like Standard ERP. When the customer tries to launch the application from the exe, they are getting a 327 error, whic...
Created by19:50 24 Apr 2020
40
4
09:50 4 May 2020
Omar Dottin
Failure to Backup or Run Maintenances v8.5
Hi All In Version 8.5 2020-01-07 Build 85330517 When i try to run a Backup,Run Cashup routine or run any other routine in version 8.5 it fails to finish and hangs. Also when i am logging init tak...
Created byHANSA-INTEGRITY BUSINESS SOLUTIONS IBS14:11 2 Feb 2020
114
10
13:26 26 Feb 2020
Martins Ebersteins
runtime error, hal stack is:Call stack full
Hi version 8.5 build 85330517 When a user(ELLI) tries to log in on to a live sync client.The client fails to connect and when another user connects (IBS) it connects easily. find below a snippet o...
Created byHANSA-INTEGRITY BUSINESS SOLUTIONS IBS15:36 6 Feb 2020
35
3
07:51 25 Feb 2020
HANSA-INTEGRITY BUSINESS SOLUTIONS IBS
Cash Up report not supping shifts with a single day
Point of Sales >> Reports >> Cash Up report Client closes session two time in same day and Cash up report is blending cash outs of first session and summarizing showing sales over the entire day. Ca...
Created bywdinzey@dpdsoftware.ca18:08 13 Apr 2019
69
7
12:50 17 Feb 2020
Omar Dottin
Nominal/General Ledger accounts not deleting
SERP -> General (Nominal) Ledger -> Accounts We have a client who just realized that an account defined on the Chart of Accounts is never and has never been used. I validated this by running report...
Created bywdinzey@dpdsoftware.ca23:25 5 Feb 2018
38
2
18:10 5 Feb 2020
wdinzey@dpdsoftware.ca
Question on Purchase ledger
Hi one of my partners has submitted the following question. It's not something we have used before and are interested in the use of this. Purchase Ledger – Payment Code - What’s a Payment Code? (Mod...
Created byMartin Hall11:33 29 Jan 2018
22
1
10:55 23 Jan 2020
Dejan R.
Import Old Company into new HDB
Hello, can anyone point me in the right direction please? When importing a company from an older Hansa instanance into a new HDB and with a different company number how can we make sure attachments ...
Created byLee D Papworth09:45 24 Oct 2019
157
17
20:26 14 Jan 2020
Janssondata
Import and Export...more so imports
Hi, We have a client who processes a lot of transactions monthly. Last month the bank reconciliation file from one account contained over 15,000 records and this is a normal month. Their busy month...
Created bywdinzey@dpdsoftware.ca19:46 3 Nov 2018
58
4
22:47 27 Dec 2019
Omar Dottin
"Invoice To" field on contact inspect
We have a client who contacted us to ask how would they handle a customer of there's who's invoices must always go to the head office which is a different address than the sub-office. Of course I tol...
Created bywdinzey@dpdsoftware.ca23:51 6 Feb 2019
33
3
22:36 27 Dec 2019
Omar Dottin
Latest Posts
Re: Re: Stocktaking
Hello, Thank you very much for the help. Best Regards, Daniel...
07:07 28 Apr 2024
Re: Re: WEB server - number of users and sessions
Andis Blicāns, Grasko
Hi, We have client using 8.5 2021-09-26 (build 85400383). The fields "Max Web Users" and "Max Sessions" ar blank. Server is closing itself almost every day. Message in hansa....
15:52 26 Apr 2024