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One year data loss on TB import
We have a strange issue with our client which we have tried to upgrade from 8.5 2020-01-07 (build 85330524) to 2021-11-24 build 85420172: Fiscal Years setting lost its last line, year 2021 (first line...
Created byAldevinas Katkus07:39 22 Dec 2021
13
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16:01 22 Dec 2021
Aldevinas Katkus
automatic update of clients stopped working
Automatic client version update stopped working in recent versions (July-August 2021?). We get an error message "File download failed" in the client. Hansa.log: 2021-09-09 15:01:47 8.5 2021-07-30 (bui...
Created byAldevinas Katkus14:06 9 Sep 2021
74
7
13:30 22 Dec 2021
Anna Lasko
HansaWorld is not affected by CVE-2021-44228 vulnerability
We and our software are not affected by this security bug, because we do not use Java for our own or our customers installations. RCE CVE-2021-44228 is a very serious vulnerability that may affect alm...
Created byGiedrius Kurlavicius07:16 20 Dec 2021
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Windows Server Install
Hi I have updated a client system running Windows to version 8.5420023 coming from 8.5330533. There is a windows server and 3 client pc's running Hansa. Before update all clients never had an issue t...
Created by18:47 7 Dec 2021
33
3
00:26 15 Dec 2021
Carolina Valentino
VAT Submission
Unable to file VAT submission with error "Refreshing access token failed". Nothing has changed from when it worked previously. Any ideas please?...
Created by21:38 30 Nov 2021
55
5
13:55 3 Dec 2021
Anna Lasko
Attaching files causes hanging
Hello, I have a customer facing a problem when attaching an external file (pdf for example) to any record in SERP, the system hands on server and all other clients, the file size is few MBs, is there...
Created byIbrahim Bashir06:59 25 Nov 2021
31
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13:29 27 Nov 2021
Ibrahim Bashir
Release Note, wrong dates
Hi, there are wrong dates on latest Release Note (it starts: Standard ERP 2019-07-15 is...) Can you fix it as soon as possible, before we`ll send it to customers who asks for it Thank you for adva...
Created byUlla Väistö08:49 23 Nov 2021
14
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11:34 25 Nov 2021
Anna Lasko
SetImportCodePage results in wrong chars
v 8.5 2021-08-28 (build 85400018) I have a text file where I have "Röd stone" (I guess this text is in Danish language) which is imported as "R?d stone" even though I have a SetImportCodePage("UTF...
Created byAldevinas Katkus11:18 18 Nov 2021
20
2
15:59 19 Nov 2021
Aldevinas Katkus
SendM4Message server socket invalid or closed
Hi, My customer had a clients get this message and disconnect at the exact same time, 11 a.m. The message was "SendM4Message server socket invalid or closed". What does this message mean? /Sanjay...
Created bySanjay Parbhoo17:55 26 May 2021
51
5
13:35 17 Nov 2021
Aldevinas Katkus
EORI number
Is there a place in Hansa to enter an EORI number? Seems like a standard requirement for exporting but I cannot see it anywhere...
Created byVaughan Data Systems15:09 4 Nov 2021
25
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14:38 12 Nov 2021
Bror-Erik Kotiranta
Standard ERP on Android
Hi, I am trying this since years with different Servers, different SERP versions and always the same result. I go to the google play store, I download the latest Stamdard ERP app. I start the app, ...
Created byKevin Stepper10:18 3 Nov 2021
27
4
14:23 10 Nov 2021
Bror-Erik Kotiranta
Messages in the logs
Hi, The logs are being filled with the messages shown below. This is the latest release. 1. What do they mean? 2. Is there a way to stop this logging? 2021-07-27 11:55:37 MM sz: 27MB, no. li...
Created bySanjay Parbhoo10:21 28 July 2021
93
7
14:21 10 Nov 2021
David Delač
Mails being overwritten
A customer reported that when they created a mail from a sales order, it also linked an unrelated purchase order (record and PDF) to the mail record. Looking at the mail history, the first entry is "R...
Created byPaul Timms18:38 5 Oct 2021
65
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14:20 10 Nov 2021
Bror-Erik Kotiranta
Database size increaising exponentially
Hi A customer has a database that is increaising size every day by a 1 or 3 GB. I found that RecordHistory data of Items record, is enabled and every two o three seconds is storing a new update recor...
Created byGastón Salomone15:22 14 Oct 2021
44
2
14:04 10 Nov 2021
Bror-Erik Kotiranta
Incoming e-invoice without tax code
Hi! A problem I have seen many times in Finland regarding incoming e-invoices. For some reason, invoices that do not have a VAT code are sometimes received and then you manually have to write it in t...
Created byChristian09:44 6 Sep 2021
35
2
10:45 8 Nov 2021
Bror-Erik Kotiranta
Alerts for Specific Customers atleast before open invoice payment date
Hi, Does Standard ERP have a functionality where we can send a customer an alert email some duration eg one week before the open invoices expected payment date? Regards, Lilian...
Created byLilian Wanyoike12:23 27 Oct 2021
27
2
09:46 2 Nov 2021
Lilian Wanyoike
Problems with e-invoicing
Hello, A Standard ERP customer from Finland has problems with e-invoicing that need to be resolved asap. Invoices sent by Aksel & Son Oy (35802411) to Finarconsulting Oy FINAR (3585862) have started ...
Created by15:13 16 Aug 2021
59
3
09:31 2 Nov 2021
Bror-Erik Kotiranta
Maximum number of users already logged in
Good day, The Customer has multiple companies and Concurrent users. They Phones and said they get the Message "Maximum number of users already logged in". I checked the Log and only One user is logg...
Created byReino Botha14:25 27 Sep 2021
38
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09:26 2 Nov 2021
Bror-Erik Kotiranta
Optimal block size in raid set for Hansa.hdb
Hello, We are launching new server on MacOS 11.6 with 8 SSD disks in Raid 10. It will be used as a Standard ERP server. We were wondering what disk block size uses Standard ERP for the database? Or j...
Created by12:03 23 Sep 2021
57
3
09:08 2 Nov 2021
Bror-Erik Kotiranta
macOS Monterey
Hi, Does HW officially support macOS Monterey? ...
Created bySanjay Parbhoo10:38 26 Oct 2021
32
1
15:39 29 Oct 2021
Johan Smidebrant
API
Good day. Getting this Error on API Request. Setup 100% as per REST API v2.2 Request / Response GET /api/1/NotepadVc HTTP/1.1 Host: 160.119.100.165:1540 Content-length: 0 Authorization: Bearer CE...
Created byReino Botha10:52 18 Oct 2021
51
3
14:25 22 Oct 2021
Aldevinas Katkus
UK > MTD > Applying for Access Token
Version 8.5 2021.07.30 Hi, The customer is trying to register for MTD for the first time. They have all the required access rights. When they click "Request Access Token" an internet explorer win...
Created bySanjay Parbhoo12:26 12 Oct 2021
35
2
12:44 12 Oct 2021
Sanjay Parbhoo
Delivery mark in salesorder
Hi! did an upgrade to Standard ERP 85390313 and customer asked why their sales order who is in fact delivered still is not marked as delivered in sales order window? I checked the sales order and it ...
Created byChristian11:50 2 Sep 2021
42
2
07:11 28 Sep 2021
Brittany McGrath
changing fiscal years with no Transactions numbering defined
We need to change fiscal years so that it will be like: 2020-01-01:2021-03-31 <<<15 months 2021-04-01:2022-03-31 The client had no number series defined for NL transactions and some transactions dis...
Created byAldevinas Katkus13:20 27 May 2021
57
6
15:21 9 Sep 2021
Aldevinas Katkus
THREAD Message in logs
Hi We are seeing the following message in the logs. /THREAD(4) GetDSData http request failed with http status 0 Please could you let us know what this refers to? ...
Created bySanjay Parbhoo13:36 28 July 2021
44
2
21:41 6 Sep 2021
Brittany McGrath
Latest Posts
Re: Periodic Customer Statement
Aldevinas Katkus
I confirm v. 2024-03-16 has issues. v. 2024-12-03 also had the same issue, but &quot;less expressed&quot;....
11:13 2 May 2024
Re: Client Hansa.HDB
Hi, No changes should have been made that would increase client&apos;s HDB file. Please try to delete HANSA.HDB from client folder and reconnect to server and check if it will grow to 30MB again. ...
10:14 30 Apr 2024