Hosting & Cloud
 
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Ports to open in firewall
Which ports should be open in firewall in order to successfully run Standard ERP installation?...
Created byElar Tammeraja13:44 20 Mar 2017
349
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14:29 27 Mar 2023
Paul Timms
Automatic Certificate
From 8.5 2021 11 02 Overview Auto certificate automatically fetches a valid SSL certificate from letsencrypt.org to a HW server and installs it as the current certificate for HTTPS. It will only fet...
Created byBror-Erik Kotiranta10:33 26 Nov 2021
61
2
09:39 4 Aug 2022
Bror-Erik Kotiranta
Linux cloud node installation
Hi, I'm installing an on prem cloudnode for a linux customer. We will install it via Technics module. Customer asks if the cloud node needs to run as root user. If so then is there any explanation t...
Created byDmitri13:18 16 Nov 2021
36
1
10:05 17 Nov 2021
Bror-Erik Kotiranta
Data Security - restoring a backup to new server
I would like to know the correct process to restore a remote backup which has been archived as part of the Data Security Plan (level 2 upwards), if for example a physical server goes down and a new se...
Created byPaul Timms10:30 16 Mar 2021
29
1
16:09 19 Mar 2021
Simone M.
Node is not reachable>>URGENT
Swedish customer, Malfors Promotor: running on joe.hansaworld.com has a problem with "Node is not reachable". Can´t log into their system. Has not been working today. /Björn ...
Created byBjörn Schwab16:50 2 Apr 2020
45
5
09:13 3 Apr 2020
Zilvinas Suliauskas
no e-mail received when changing a password of a SERP user
...
Created byTom Björk10:15 4 May 2018
55
4
16:22 3 Mar 2020
Giuseppe L.
Data Security Plan - Level 2 not working?
I suspicious that this customer isn't actually getting the security that they have paid for: Log shows: 2020-01-22 08:20:07 Error: Remote backups login or connect failed. 2020-01-22 08:20:07 Error: F...
Created byJulia Underwood09:34 22 Jan 2020
40
1
08:42 23 Jan 2020
Dejan R.
Node is not reachable
I have 3 HW hosted customer with their nodes not reachable They have been AWOL for the last 24 hours, at least. 4418279 Maggies Centres 9711007 iConnect Lifestyle 4417077 The American Museum in Brit...
Created byJulia Underwood19:41 21 Jan 2020
20
1
21:42 21 Jan 2020
Julia Underwood
End user systems unresponsive when cloud controller is down
In the last month, there have been a couple of instances of the cloud controller server going offline, which caused end user systems to become unresponsive and/or preventing users from logging in for ...
Created byPaul Timms14:50 23 Dec 2019
26
3
16:15 3 Jan 2020
Paul Timms
MyStandard > Manage Users
I set up a new user on MyStandard, and gave them the options to manage backups and view log files. When they logged in, they also see the following options, which they should not have access to: Mana...
Created byPaul Timms18:07 25 Oct 2018
33
3
21:21 27 Dec 2019
Swati D.
How to recover from a failed CN
We have had some issues with the cloud node, particularly on Windows servers, and would like some guidance on the following. 1. Cloud node update fails, cloud node is no longer able to run. 2. Cloud...
Created byPaul Timms12:18 27 Mar 2019
75
4
18:14 19 Dec 2019
Paul Timms
Failed to download version. Please try different country
Hi We are getting the message below when trying to get a new client from My Standard Failed to download version. Please try different country Any ideas?...
Created bySanjay Parbhoo18:36 19 Nov 2019
23
2
03:17 3 Dec 2019
Swati D.
Server Blocked
Hi, We are not able to access to our database because we receive the message: "Server is not responding". I tried restart the server but after more than 10 minutes the message on server says "Stoppin...
Created by15:40 7 Aug 2019
35
1
13:03 8 Aug 2019
Martin A.
Change https port on cloud controller
Is there some way of changing the https port on the cloud controller? It seems to ignore parameters.txt and the program mode register and default back to 443....
Created byNeil22:47 8 Apr 2019
30
1
05:30 16 Apr 2019
Giuseppe L.
Cloud Node with D4 errors in log
We have a cloud node instance where the service cannot start and there is a d4 error message in the log file. This suggests that the database has been damaged and needs to be recreated. What is the...
Created bySanjay Parbhoo18:04 22 Nov 2018
53
3
08:24 28 Mar 2019
Tomas J.
Cannot login into CN and SERP singleuser Test database
Hí, Yesterday at 23:00pm Argentina time (and last Sunday before), I tried to login into CloudNode and I was not able to do it with my working password. Today I can login without problem: The real p...
Created byGastón Salomone13:51 25 Mar 2019
18
1
16:40 27 Mar 2019
Giuseppe L.
Unable to download Backups from myStandard
Good morning, I have a query from one of our clients, the function to download Backups do not work on MyStandard. When we select: List of Backups > select file > download = nothing happens Client d...
Created byCozatec Global User08:37 1 Mar 2019
31
3
12:33 8 Mar 2019
Omar Dottin
Moving to a new server
Hi My customer has moved their system to a new server. They are running the server application there but Standard Cloud is not running. The previous server has been discontinued but it is still re...
Created bySanjay Parbhoo12:22 15 Feb 2019
45
1
14:33 15 Feb 2019
Tomas J.
Norwegian customer Mikrena AS 4716050 >> problems with languages
Hi, Norwegian customer Mikrena AS with contact number in HansaMail 4716050 has a problem with languages but only on one SERP client. Language changes from Norwegian to English and back again when cr...
Created byKate Kaufmane13:16 16 Jan 2019
28
1
01:54 18 Jan 2019
Martin A.
Upgrading with halcust and halpatch
When upgrading using MyStandard, what is the correct procedure to apply a new halcust and halpatch? The upgrade option lets you apply a halcust or halpatch folder, which I'm told should be a zip fil...
Created byPaul Timms13:59 17 Jan 2018
101
5
09:30 22 Nov 2018
Giuseppe L.
Cloud Controller Update Issue
Hello, There was a Cloud Controller update that happened on my clients database and below is the sequence of events: - Users were unable to Log in on 15/09/2018 - The system admin logged in to MySta...
Created bySoftIQ Technologies Ltd.12:25 17 Sep 2018
56
3
10:40 21 Sep 2018
SoftIQ Technologies Ltd.
Symbolic links to hob folder
I've installed some quicker storage onto one of our virtual servers, and copied our SERP system onto it. The data folder on My Standard uses a symbolic link to point to the actual path, and all I did ...
Created byPaul Timms18:59 14 Aug 2018
30
2
16:12 20 Aug 2018
Giuseppe L.
Cloudnode log written to /var/log/messages
Is it possible to prevent the cloudnode log from being written to /var/log/messages on Linux? It makes it very difficult to find useful messages about the server....
Created byPaul Timms14:12 8 Aug 2018
45
2
14:16 13 Aug 2018
Paul Timms
server-uuid
I have a situation that CC does not respose to one of Standard ERP Server and now I do not have server-uuid for that specific SE Server. How can I start "manually" that SE Server without the server-u...
Created byTom Björk11:44 18 Apr 2018
44
2
08:39 19 Apr 2018
Tomas J.
STDERP_8.5-2018-03-20-0027-ASP segmentation fault
Hi, The new cloud node version exits with segmentation fault. Best regards, /Niclas...
Created byNiclas Björkdahl09:35 8 Apr 2018
36
1
11:59 10 Apr 2018
Giuseppe L.
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