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Last reply
Telephony>>Ring sound
Is it possible to change the ring sound for incoming calls when using the SERP SIP client?...
Created by
Paul Timms
10:36 22 July 2020
13
1
17:16 22 July 2020
Simone M.
Telephony>>Supported/recommended audio codecs
Which audio codecs are supported and recommended for the SERP SIP client?...
Created by
Paul Timms
10:36 22 July 2020
15
1
17:15 22 July 2020
Simone M.
REST API >> Get a specific transaction
Hi, Is there a way to get a specific NL Transaction record from the API. I am trying the following but this won't work as Number is not sortable. You get the following message : the sort field ...
Created by
Sanjay Parbhoo
21:35 1 July 2020
47
3
08:59 3 July 2020
Sanjay Parbhoo
Stock reservations-cannot create purchase orders
I am trying to follow the manual http://www.hansamanuals.com/main/english/mailnumber___60167/theconf___478/manuals/levelzero___60149/version___85/hwconvindex.htm everything works until at point 9 it...
Created by
Aldevinas Katkus
21:11 23 Jun 2020
47
5
13:37 25 Jun 2020
Aldevinas Katkus
Download speed limitations from MyStandard
Dear colleagues, We have been facing for the past year speed download limitations from MyStandard. To be exact - downloading various files from customers servers file manager function (i.e. hansa.hdb...
Created by
Eberstein Business Solutions
11:30 19 Jun 2020
49
2
15:31 22 Jun 2020
Pijus Juodis
Can't launch Android client
Hi, We have an issue: 1. Server is located at client side. * Customer can't connect with Android client. Gets message 326 and white screen. For second time application crashes. * I can connect with ...
Created by
Katrīne Žunna-Veličko
12:17 1 Jun 2020
79
7
16:07 5 Jun 2020
Simone M.
Rest and OAuth
Hi, I working on some project and I want to understand how to request Rest API data using OAuth. I only found a webinar related to FlexBI but I need to do develop a custom solution. Is there any exam...
Created by
Gastón Salomone
03:45 20 May 2020
82
4
14:59 28 May 2020
Gastón Salomone
DB crash during Stock Rebuild
Customer tried to run rebuild stock maintenance in client server mode and it crashed the database (--skip-free-lists did not help to start the server). Any ideas why this happened? 2020-04-23 12:12:00...
Created by
Aldevinas Katkus
09:14 24 Apr 2020
36
4
11:14 20 May 2020
Martins Ebersteins
ProgramType not set
A customer on 8.5, using Windows clients, is often unable to open Standard ERP after botting up their PCs in the morning. The message "ProgramType not set" appears. The only way we've found to resolve...
Created by
Paul Timms
12:39 10 Dec 2018
36
4
08:37 11 May 2020
Aldevinas Katkus
Receipts and payments not reconciling
Standard ERP 2020-01-07 Version 85330525 for Windows A client reports this issue to us, and it can be duplicated on the test system. This issue is with Module > Nominal ledger > Reports > Bank Reconc...
Created by
Cozatec Global User
12:34 24 Feb 2020
87
2
14:11 5 May 2020
Michael W.
Problem connecting to smtp office365
The customer can no longer send external emails using the setting it had from older version. After updating to 8.5 (2020-01-07)the serp server doesn't connect to the smtp server. Logfile says: Fail...
Created by
Björn Schwab
09:54 20 Mar 2020
142
16
14:08 5 May 2020
Michael W.
System>>Settings>>Remote Backups
What this setting is used for and which products can use this? Couldn't find anything from hansamanuals....
Created by
Liina Saar
08:31 23 Apr 2020
31
1
15:03 24 Apr 2020
Simone M.
Installing a second demo copy on a windows machine
Hi As a partner you end up installing various versions of SERP on your machine. At the moment, you get a message saying you have insufficient privileges if you attempt to install second instance...
Created by
Sanjay Parbhoo
12:05 16 Jun 2017
48
4
13:22 21 Apr 2020
Dejan R.
Customer Can't Login With Standard ID
Version 2020-01-07 build 517. A customer has reported they cannot log in to Hansa with their Standard ID and only affects one user (the error is "Incorrect user name or password."). They are able to ...
Created by
Adam Pember
13:56 7 Apr 2020
40
3
14:32 7 Apr 2020
Zilvinas Suliauskas
WebClient
Hi, I would like to enable and test WebClient functionality. I followed hansamanual procedure to configure it but I was not able to enable it. I configure webclient and after browsing to http://hos...
Created by
Gastón Salomone
16:23 8 Jan 2020
260
29
14:59 4 Mar 2020
Pijus Juodis
export never finishes in 8.5 2020-01-07 (build 85330517)
Linux server + Windows Clients Windows server+ Windows Clients If System>>optional features>>Performance>>Parallel reports<>OFF then following problems occur: Maintenances don't run (e.g.,SL>>Create ...
Created by
Aldevinas Katkus
15:25 5 Feb 2020
129
18
08:42 21 Feb 2020
Bror-Erik Kotiranta
Encryption when importing files
A customer has asked, when importing text files into Standard ERP, are they encrypted as they are uploaded? They are worried about cloud hosting because of the confidential information they are import...
Created by
Paul Timms
18:31 11 Feb 2020
49
5
15:34 20 Feb 2020
Omar Dottin
PDF error embedding font
I have some barcode fonts which print perfectly using an external PDF printer, however invoices generated by the internal PDF engine are missing barcodes. The following is in the log. SErver is linux,...
Created by
Aldevinas Katkus
11:08 19 Apr 2017
74
4
13:25 12 Feb 2020
Aldevinas Katkus
Account Reconciliation > Reconciled Balance
Hi We have a customer for whom the reconciled balance on the account reconciliation window is incorrect. How can we run a report to see what that reconciled balance is made up of? How can the rec...
Created by
Sanjay Parbhoo
12:20 5 Feb 2020
27
3
06:35 11 Feb 2020
Kuda Chanengeta
Problem with POS Syncing
Hello, Our customer Isetann is currently encountering error during syncing of POS Invoice. The error is "Very long string in GetField". Also they cannot create text back-up because of the said err...
Created by
Joey Alonzo
01:31 7 Jan 2020
63
7
09:48 4 Feb 2020
Joey Alonzo
REST API refresh token
Could someone please tell me the duration of the refresh token for the REST API? Thanks....
Created by
Paul Timms
11:49 20 Jan 2020
79
6
16:20 3 Feb 2020
Paul Timms
Approvals >> Access Rights >> Prevent Removal of attachments
Hi As part of the approvals system, is is required that we can trust that pdf attached is the one that was originally added. Is is possible to prevent any and all users from removing attached fil...
Created by
Sanjay Parbhoo
16:54 29 Jan 2020
14
1
14:13 3 Feb 2020
Giuseppe L.
How to run Standard POS in Linux
Hello, Currently, the installer available for Standard POS is only Windows. What can I do in order to run it in Ubuntu Linux client. Regards, Joey...
Created by
Joey Alonzo
10:15 24 Jan 2020
19
1
10:54 24 Jan 2020
Dejan R.
Timed Backup running in background in 8.1
In 8.1, the timed backup runs in the background, allowing users to continue using the system while the backup is running. Is it possible to switch off this feature? The issue we have is that the backu...
Created by
Paul Timms
17:11 15 Aug 2018
46
4
15:04 23 Jan 2020
Paul Timms
Manual for BI
Where could I find manual or functionality description for BI? I've tried to look for it from Update Notes and Wishes, but no results. ...
Created by
Ele-Riin Raudsepp
13:57 10 July 2018
79
4
11:03 23 Jan 2020
Dejan R.
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Latest Posts
Re: Re: Periodic Customer Statement
Hello, Kindly please report the bug so that we can further investigate and resolve it. Thank you. Best regards, Benjamin...
11:31 3 May 2024
Re: Client Hansa.HDB
Hi, No changes should have been made that would increase client's HDB file. Please try to delete HANSA.HDB from client folder and reconnect to server and check if it will grow to 30MB again. ...
10:14 30 Apr 2024